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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk
Building design
Breakfast, lunch and dinner served
Hallway
In the heart of Hanoi, Grand Cititel Hanoi Hotel & Spa offers a tranquil retreat. Start your day with breakfast at The Shii Kitchen, then stay connected with in-room WiFi and explore nearby Hoan Kiem Lake. Guests rave about the helpful staff.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Why we love this property

Wellness sanctuary
A full-service spa offers aromatherapy, facials, and Thai massages in serene treatment rooms. The 24-hour gym completes this rejuvenating escape.
Sleep like royalty
Premium bedding, pillowtop mattresses, and hydromassage showerheads create a luxurious retreat. Blackout drapes ensure peaceful slumber.
Work and play perfected
Located in the city center and entertainment district, this hotel offers a 24-hour business center and massage services. A bar and spa await after meetings.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Studio Suite

Luxury Studio Suite | Premium bedding, pillowtop beds, in-room safe, desk

Luxury Studio Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

  • Sleeps 2

View all photos for Suite Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

  • Sleeps 2

View all photos for Grand Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Twin Room

  • Sleeps 2

Studio Luxury Suite

  • Sleeps 3

View all photos for Grand Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Double Room

  • Sleeps 2

View all photos for Superior Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

  • Sleeps 2

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10.0 out of 10, Exceptional, 1,409 reviews
The price is $57
$65 total
includes taxes & fees
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About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 22 min walk
  • Hanoi Railway Station - 28 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪The Hudson Rooms - ‬3 min walk
  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Café Yến - ‬3 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers a great location, putting you within just a 10-minute walk of Hanoi Opera House and Hoan Kiem Lake. You can visit the spa to indulge in hot stone massages, facials, or aromatherapy, and The Shii Kitchen serves breakfast, lunch, and dinner. Other features include a 24-hour fitness center and a bar/lounge. Fellow travelers say great things about the comfortable beds and helpful staff.

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
DONE

Offsite

    • Area shuttle within 30 kilometers*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (538 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 700000.0 per day
  • Airport shuttle service for children up to age 18 costs VND 500000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Grand Cititel Hanoi Hotel & Spa offer free cancellation for a full refund?

Yes, Grand Cititel Hanoi Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Cititel Hanoi Hotel & Spa?

Sorry, there's no onsite parking at Grand Cititel Hanoi Hotel & Spa.

Is airport shuttle service offered by Grand Cititel Hanoi Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 500000 per vehicle one-way.

What are the check-in and check-out times at Grand Cititel Hanoi Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

What is there to do at Grand Cititel Hanoi Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and make the most of other amenities like a 24-hour fitness center.

Are there restaurants at or near Grand Cititel Hanoi Hotel & Spa?

Yes, there's an onsite restaurant, The Shii Kitchen.

What's the area around Grand Cititel Hanoi Hotel & Spa like?

Grand Cititel Hanoi Hotel & Spa is in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hanoi Opera House. Travelers say the local area is very central perfect for sightseeing.

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Reviews

Grand Cititel Hanoi Hotel & Spa Reviews

9.6

Exceptional

9.6

Cleanliness

8.0

Location

9.8

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • Breakfast was excellent with a large selection of dishes and great service. (51 reviews)
  • The property offers excellent Wi-Fi with fast and reliable connections, making it suitable for business travelers. (5 reviews)
  • The property's restaurant served great food, especially breakfast, with a nice view and good service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
Restaurant
Food
Bed
Cities
Trip
Walking

Reviews

10/10 Exceptional

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Eric Kiam Cheng, 4-night trip

10/10 Exceptional

Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Ian Hargrave, 1-night trip

8/10 Very good

Good location. Satisfiying breakfast. But inflexible checkin and checkout time.
MARIJATI, 1-night trip

10/10 Exceptional

Very nice hotel for the value. Quiet yet central location
Amanda, 3-night trip

10/10 Exceptional

Live TV system not work well, very difficult to sarch, Wi Fi was very strong.
jun, 4-night trip

10/10 Exceptional

The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
David, 1-night trip

10/10 Exceptional

All the staff are super helpful
Grace, 1-night trip

10/10 Exceptional

All staff are very nice and helpful.
Hong, 4-night trip

10/10 Exceptional

This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
David, 1-night trip

10/10 Exceptional

Excellent value for the $$$. We have to travel back through Hanoi on our way to Danang and will stay here again. The hotel is in a banking and corporate area, so there are police everywhere. A ten minute walk to the Hipster/yuppie area.
Brett George, 4-night trip

10/10 Exceptional

Great hotel

Great stay in central location with walking distance to many places in Hanoi. Staff is very friendly and speaks well English. Nice rooms, breakfast is good and the hotel has a small gym - recommend to stay here!
2-night trip

10/10 Exceptional

The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.
David, 1-night trip

10/10 Exceptional

Breakfast great. Friendly staff.
Johan, 2-night trip

10/10 Exceptional

Great Hospitality

My stay at the hotel was an absolute delight, particularly due to the exceptional hospitality that provided warmth
Santanu, 1-night trip

10/10 Exceptional

I had a wonderful stay at this hotel. The staff was friendly and accommodating, the room was clean and comfortable, and the location was perfect for exploring the city. The breakfast was also delicious, with a wide variety of options. I would highly recommend this hotel to anyone visiting the area.
Andrea, 1-night trip

10/10 Exceptional

Ms Helena was a great help and accommodating, very friendly staff that made my trip unforgetable .
Nayeema, 1-night trip

10/10 Exceptional

I was pleasantly surprised by this hotel. Despite its affordable rates, the service was top-notch and the rooms were clean and comfortable. The location was also excellent, with many attractions and restaurants nearby. I would definitely stay here again and recommend it to others.
Andrea, 1-night trip

10/10 Exceptional

A Culinary Delight

The food at this hotel's restaurant is outstanding. The breakfast buffet was delicious
Michele, 1-night trip

10/10 Exceptional

Everything excellent
Edwin, 1-night trip

10/10 Exceptional

This hotel was perfect for my city break. The location was central and convenient, the room was comfortable and clean, and the staff was friendly and helpful. The breakfast was delicious and set me up for a day of exploring. I would definitely recommend this hotel to others.
Andrea, 1-night trip

8/10 Very good

Good location and walkable to a lot of things within the city! However the walls are pretty thin. Luckily everyone was quiet during sleeping hours but it was early morning that got to us. Our neighbor was a heavy sleepy and wouldn’t turn off their alarm for 15 minutes and we could hear it through the wall. Also could hear the staff in the hallway early mornings as well. Other than that good place to stay.
Heather, 1-night trip

10/10 Exceptional

The hotel is quiet and a short walk from the shops. It’s easy to get a taxi, and the staff are happy to help. The hotel looks small from outside but has plenty of room inside, good for groups. You’ll take nice pictures there, and the breakfast has lots of fruit.
Justin, 1-night trip

10/10 Exceptional

Comfortable

Comfortable bed, lots of fruit for breakfast, super friendly receptionist.
Santanu, 1-night trip

10/10 Exceptional

Excellent service and very helpful. Specifically, Tín was very good. Food was top notch. Amenities not that great. The pool was not usable. Fitness center not that good.
Uy Thi, 3-night trip

10/10 Exceptional

The hotel was perfect for business travel. They support printing service, business center was open 24/7 with large table to work on. Hope will be back for the next trip.
Ivy Ai, 1-night trip