The person at the front desk was fantastic; however, the room was disgustingly dirty. There were bugs in the bathroom, food left on the utensils in the kitchen, and a smell in the bedroom. The air conditioning unit is in the living room area and barely reaches the bedroom. They suggested leaving the window open but for safety measures we did not. There was hardly any water pressure, and the toilet was loose from the floor. When laying on the pillows they went paper flat. The view that's on this website is just that, The view. It almost depicts as if you are staying in those cabin areas right on the water and you're not, you're staying across the street on the hill. The hotel expects you to wash the dishes before you leave which was not indicated in any of the communication when booking. Also, there isn't an elevator. The front desk did refund my last night for me, thankfully, as we had to find alternate arrangements.