We i mean i and my husban, had the day of our stay mix up, when we call 1-800-hotels.com number to switch the day, they wouldnt without charging us a $100 fee, we would agree to this, but call the hotel in pittsburgh pa directly and the hotel manager did, for free, so the hotel was a great help, but hotels.com was not they only wanted money tto asst. So my great reviews isnt for hotels.com, its for the hotel and its staff for making our stay a wonderful one !!!