The Old Custom House

Padstow inn with restaurant and bar/lounge

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Where to?

Dates

November 2025

4

December 2025

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Perched by the sea, The Old Custom House offers a charming upscale retreat. Indulge in fresh seafood at the on-site restaurant, unwind with a drink at the bar or grab a coffee from the cafe. With helpful staff and smoke-free premises, this inn is perfect for those seeking relaxation.

Excellent

Popular amenities

Bar
Non-smoking
Free WiFi
Restaurant

Main amenities (6)

Daily housekeeping
Near the beach
Restaurant and bar/lounge
Coffee shop/cafe
Hair salon
Limited hour front desk

Feel at home (6)

Private bathroom
Television
Daily housekeeping
Coffee/tea maker
Bathtub or shower
Hair dryer

$133 total

includes taxes & fees

Nov 6 - Nov 7

Room options

Check availability for these dates

Tonight

Nov 4 - Nov 5

Tomorrow

Nov 5 - Nov 6

All rooms

1 bed

2 beds

3+ beds

Showing 5 of 5 rooms

Double Room

Exceptional

Highlights

Heating

Flat-screen TV

Hair dryer

Private bathroom

Designer toiletries

Electric kettle

Coffee/tea maker

Iron/ironing board

16 sq m
Sleeps 2
1 Double Bed

Signature Double Room

Wonderful

Highlights

Heating

Flat-screen TV

Hair dryer

Private bathroom

Designer toiletries

Electric kettle

Coffee/tea maker

Iron/ironing board

18 sq m
Sea view
Sleeps 2
1 Double Bed

Signature Twin Room

Very good

Highlights

Heating

Flat-screen TV

Hair dryer

Private bathroom

Designer toiletries

Electric kettle

Coffee/tea maker

Iron/ironing board

18 sq m
Sea view
Sleeps 2
2 Twin Beds

Standard Twin Room

Highlights

Heating

Flat-screen TV

Hair dryer

Private bathroom

Designer toiletries

Electric kettle

Coffee/tea maker

Iron/ironing board

16 sq m
City view
Sleeps 2
2 Twin Beds

Apartment

Highlights

Heating

Flat-screen TV

2 bedrooms

Hair dryer

Private bathroom

Designer toiletries

Electric kettle

Coffee/tea maker

2 bedrooms
Sleeps 5
2 King Beds and 1 Twin Bed

Similar properties

Pet friendly
Parking available
Free WiFi
Restaurant

$171 total

includes taxes & fees

Nov 23 - Nov 24

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About the neighborhood

South Quay, Padstow, England, PL28 8BL

What's nearby

Padstow Harbour - 2 min walk - 0.2 km
Trevone Bay Beach - 4 min drive - 3.8 km
Harlyn Bay Beach - 6 min drive - 5.2 km
Harbour Cove Beach - 12 min drive - 2.5 km
Polzeath Beach - 14 min drive - 6.7 km

Getting around

Newquay (NQY-Newquay Cornwall) - 21 min drive
St Columb Road Station - 17 min drive
Quintrell Downs Station - 22 min drive
Roche Station - 27 min drive

Restaurants

‪The Mariners - ‬17 min walk
‪Cherry Trees Coffee House - ‬1 min walk
‪The Seafood Restaurant - ‬1 min walk
‪Greens Of Padstow - ‬4 min walk
‪Caffè Rojano - ‬2 min walk

About this property

The Old Custom House

Enjoy your visit to Padstow with a stay at The Old Custom House. Guests looking for a bite to eat can check out The Old Custom House, which serves seafood and is open for lunch and dinner. Fellow travelers love the helpful staff and location.

At a glance

Hotel size

- 22 rooms

Arriving/Leaving

- Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
- Minimum check-in age: 18
- Check-out time is 11:00 AM

Special check-in instructions

- The front desk is open daily from 7:30 AM - 9:00 PM
- Front desk staffed during limited hours

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Offsite parking within 499 ft (GBP 8.80 per night)

Other information

- Smoke-free property

Property amenities

Food and drink

Restaurant
Bar/lounge
Coffee shop

What to do

Beach nearby

Services

Front desk (limited hours)
Hair salon

Accessibility

Upper floors accessible by stairs only

Room amenities

Be entertained

Flat-screen television

Home comfort

Heating
Coffee/tea maker
Electric kettle
Iron/ironing board

Sleep well

Bed sheets provided

Freshen up

Private bathroom
Bathtub or shower
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi

More

Daily housekeeping

Special features

Dining

The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Fees & policies

Renovations and closures

This property is closed from January 2 2026 to July 1 2026 (dates subject to change).

The following facilities are closed on Christmas Day:

Bar/lounge
Dining venue(s)

Parking

Parking is available nearby and costs GBP 8.80 per night (499 ft away)

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Old Custom House Inn Padstow

Old Custom House Inn

Old Custom House Padstow

Old Custom House

The Old Custom House Inn

The Old Custom House Padstow

The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House currently open?

This property is closed from January 2 2026 to July 1 2026 (dates subject to change).

Does The Old Custom House offer free cancellation for a full refund?

Yes, The Old Custom House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Old Custom House?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.

Are there restaurants at or near The Old Custom House?

Yes, The Old Custom House offers seafood.

What's the area around The Old Custom House like?

The Old Custom House is a short 1-minute walk from Padstow Harbour and 3 minutes' walk from Cornwall Area of Outstanding Natural Beauty. Travelers love the inn's prime location.

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The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff

Room

Location

Breakfast

Food

View

Port

Bar

Pub

Towns

What guests liked

Breakfast was consistently praised for its excellent choice, quality, and delicious food. (23 reviews)
Convenient parking options were available nearby, with some options even within a minute's walk. (4 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Oct 17, 2025

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

Craig, 2-night trip

8/10 Very good

Feb 24, 2025

Lovely for a night away, all you need in one place, room, food, bar!

Kerry, 1-night trip

10/10 Exceptional

Apr 1, 2025

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.

Karon, 1-night trip

6/10 Good

Jul 12, 2024

Great location

Jane, 1-night trip

10/10 Exceptional

Jun 7, 2024

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.

Natasha, 1-night trip

10/10 Exceptional

Aug 23, 2024

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.

Paul, 1-night trip

10/10 Exceptional

Sep 11, 2023

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.

Orlagh, 2-night trip

10/10 Exceptional

Nov 24, 2023

Charming people and atmosphere and lovely service

vicky, 1-night trip

10/10 Exceptional

Mar 7, 2023

Clean room, very large and comfy bed, great view over the harbor and really lovely and friendly staff. We stayed 3 nights at end Feb 2023 and would recommend the hotel.

Dean, 3-night trip

10/10 Exceptional

Apr 29, 2025

A long and twisty stairs

Peter, 3-night trip

8/10 Very good

Dec 31, 2024

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

Julie, 4-night trip

8/10 Very good

Aug 14, 2023

Stayed here to visit Rick Steins seafood restaurant Parking payable in car park opposite IF you can get a space as Padstow is very busy Room clean, staff friendly

Melanie, 2-night trip

10/10 Exceptional

May 20, 2024

Great

Just a great room (bonus of the bath) in a great hotel, in a great location. Cheers to the whole Custom hotel staff

Stephen, 1-night trip

10/10 Exceptional

Feb 4, 2024

Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.

Lindsey, 1-night trip

10/10 Exceptional

Mar 12, 2024

Wow time at the Old Custom House Padstow

This was a weekend away for our anniversary. The Old Custom House was fantastic and the room we had, had a lovely view over the harbour. The staff were very friendly and helpful and the breakfast in the bar was superb. Will definitely be returning again in the future.

Mark, 2-night trip

10/10 Exceptional

Aug 15, 2024

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

Denyelle, 3-night trip

10/10 Exceptional

Mar 21, 2025

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

Rick, 2-night trip

6/10 Good

Jun 26, 2025

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo

Jane, 2-night trip

10/10 Exceptional

Jun 25, 2024

1st class service and accommodation

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

Colin, 1-night trip

10/10 Exceptional

Jul 18, 2023

A very nice stay and we were looked after by the staff. The rooms were cleaned and tea and coffee replenished. They have attention to detail. Would definitely return and also recommend to others.

Mandy, 2-night trip

8/10 Very good

Feb 7, 2024

Short and sweet

An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.

Robert, 1-night trip

6/10 Good

Sep 16, 2023

Based on how unclean it was I couldn’t recommend this hotel.

Chelsea, 3-night trip

8/10 Very good

Jun 24, 2025

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

Mike, 2-night trip

8/10 Very good

Jun 15, 2025

This is a B&B above a pub/bar, so expect noise (which is advertised on the web site, to be fair!). Our kids had "free" music until 11:30 pm. Overall it is a nice place with a lot of atmosphere, even though it could use a make-over here and there. Overall, quite expensive for the value you get. We stayed there for one night on the SWCP, and would do it again.