Does Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios offer free cancellation for a full refund?

Yes, Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios?

Yes. Self parking costs EUR 90 per week.

What are the check-in and check-out times at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios?

Check-in start time: 5:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Does Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a refrigerator, a microwave, and an espresso maker.

Does Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios have any outdoor private spaces?

Yes, each unit features a balcony or patio.

Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios, Araches-la-Frasse: Hotel Reviews, Rooms & Prices

Q: Is there a pool at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios?

Yes, there's an indoor pool. Guests have pool access from 9:30 AM to 8:30 PM.

Q: Are pets allowed at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Q: What is there to do at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios and nearby?

Have fun with onsite winter activities like downhill skiing and snowboarding. Indulge in a treatment at the spa and soothe your senses in the hot tub. Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios also has an indoor pool and a sauna, as well as a steam room.

8/10 Very good

Jul 21, 2025

Nice, clean and functional

Nice apartment, clean and spacious. Outstanding staff support.

2-night trip

10/10 Exceptional

Jan 29, 2023

Fantastic property in a great location. The Table Helios restaurant was a particular highlight, and the staff were great!

Nicholas, 7-night trip

10/10 Exceptional

Apr 24, 2025

Spectacular

Good residence for the family. We booked the top of the range suite, had 2 bathrooms. All the conveniences were there except a washing machine but fine for a stay less than a week. The property was very clean when we checked in and we returned it in a fairly clean state. The spa is good and the putside hot tub with views of the mountains is spectacular.

Anup, 5-night trip

10/10 Exceptional

Oct 19, 2024

Good value for money for a summer stay

Fairly new hotel in good condition. Full equipped apartment in high quality.

Søren, 5-night trip

10/10 Exceptional

Apr 13, 2024

Beautiful setting, quiet, ski in/ski out access was great. Wonderful facilities to enjoy after a day on the slopes - pool, jacuzzi, sauna and steam. Handy on site shop which had everything we needed for a week of self catering. Friendly and helpful staff.

Beth, 7-night trip

10/10 Exceptional

Apr 8, 2023

Excellent base for a family skiing holiday! Flaine is not a particularly attractive resort but the skiing is very good and the Residence where we stayed was comfortable and well located. Ski shop, local supermarket, parking and restaurant all within the complex. Ski in/out. Would recommend.

Edward, 7-night trip

10/10 Exceptional

Jan 15, 2024

We stayed here with our 1 and 3 year old kids. The apartment was immaculate and the facilities were ideal for us with 2 bathrooms and 2 bedrooms. There is a play area in the foyer and they provided us with a "baby pack", which consisted of a cot, high chair and changing mat. I would strongly recommend this place and would happily return with our 2 in future years.

Sayyed, 7-night trip

10/10 Exceptional

Jul 21, 2023

Better than expected stayed in 6 bedroom apartment 2 bathrooms well stocked kitchen full of gadgets, only downside was parking £25 and no guarantee of a space as we were late back each evening after watching 5 stages of the TDF

Paul, 7-night trip

8/10 Very good

Apr 15, 2025

We had a lovely stay in the 2 bedroom apartment on the top floor of the residence. We picked a Mountain View and it was a stunning view over the mountains! The sofa bed in the apartment was very large and comfortable and so were the beds. Very bijou kitchen but was fine if not cooking much. Could have benefited from an oven. Had a Spar supermarket below but limited choice and quite expensive. Could have helped if the residence had its own bar and restaurant. Not sure it felt like a five star rated hotel. The area itself in April wasn’t brilliant for ski in ski out but I expect much better in peak season. We managed to ski out but not back as this lift was closed. The free shuttle bus was on time but was absolutely crammed full of people, even to the point you couldn’t get on when returning from the slopes to the hotel. A good 10-15 min walk into the main area of Flaine. We found it to be a little disappointing for places to eat or bars to have a drink. We ended up at the Rockypop hotel every evening for a drink. Not great for Apre ski if that is what you are after Or gourmet dining. Very limited choice.

Candice, 4-night trip

8/10 Very good

Aug 7, 2025

Hôtel sympa tout confort

La résidence est très sympa et bien équipée . Assez excentree de la place principale mais proche des départs de beaucoup de randonnées. Les appartements sont confortables . Literie top Belle vue depuis le balcon Piscine et jacuzzi un peu froids vu les températures que nous avons eues .

Yamina, 7-night trip

10/10 Exceptional

Jul 18, 2025

Excellent sejour

Nous avons apprécié notre séjour en famille dans un logement propre, très bien équipé. Le personnel d’accueil avec Abdel, Silvas et Candice était très professionnel et toujours dans prêt à répondre à nos demandes. Nous avons apprécié le jacuzzi, sauna, hammam et piscine après nos randos! Excellent séjour

Laëtitia, 4-night trip

4/10 Fair

Apr 2, 2025

Unacceptable for a 5 star property

Dear Pierre & Vacances Customer Service, I am writing to reiterate my disappointment and provide further crucial details regarding my recent stay at Résidence premium Les Terrasses d'Hélios from March 17th to March 21st, 2025. This was my third reservation at this hotel, as I have always appreciated the Grand Massif area and have had positive experiences at your establishment in the past. My booking was made in advance. Upon arrival on March 17th, I was informed that my room was not yet ready, which I understood. However, upon entering the apartment after receiving notification, I was immediately struck by a very strong and unpleasant odor of fish and other food emanating from the lounge area. Further inspection revealed a running dishwasher containing dirty cutlery and plates. Additionally, the cutlery and plates in the kitchen cupboards also had a noticeable smell of fish. The pervasive odor in the lounge was so severe that it rendered the space unusable. Throughout my four-night stay, I was unable to sit or relax in the lounge due to the offensive smell. I reported this issue to the reception desk and spoke with the manager. While he did offer an alternative room the following evening (my third day), this room was located on the second floor, lacked the pleasant views I had in my original room, and was smaller in size. For these reasons, and due to the disruption of moving so late into my short break, I declined this offer. As I was traveling alone on this occasion, hoping

Orhan, 4-night trip

10/10 Exceptional

Jan 26, 2025

Super godt sted

Meget familievenlig og beliggenheden i top lige direkte ud til løjperne. Indkøb og skileje i direkte forbindelse til hotellet. Faciliteter med svimmingpool mm perfekt. Personalet meget venlig og imødekommende.

Kristian Bak, 7-night trip

8/10 Very good

Aug 6, 2024

Nous avons adoré les paysages et le cadre. les pistes de randonnées sont directement au pied de la résidence. Résidence et infrastructure propre.

Hoang, 5-night trip

10/10 Exceptional

Jul 20, 2024

Dejligt sted

Så smukt et sted højt oppe i bjergene med flotte vandrestier. Der er gode aktiviteter for børn i gåafstand og et skønt pool/spa område. Vi boede i en super skøn lejlighed med god plads og et fint lille køllen så man ikke behøver tage ud at spise hver dag. Ligger en lille times kørsel fra Mont Blanc. Vi kommer igen!

Janne, 2-night trip

8/10 Very good

Jul 19, 2024

Le 1 chambre très petit, dommage qu' un seul ascenseur sur 2 fonctionnait en 8 jours vous n'avez pas réglé le problème et l'attente était longue. Dommage Très déçu par la salle de sport, très peu équipé aucun appareil de musculation ou haltères A part ça très bon séjour

Walid, 6-night trip

8/10 Very good

Aug 21, 2023

Mitigé par la situation et les nuisances sonores

L’établissement est très bien, propre, confortable . Le personnel est très agréable. Il est situé proche de la station de Flaine à 12 minutes des Carroz d’Araches. L’été il y a des navettes entre Cluses et Flaine. Il y a un arrêt proche du Pierre et Vacances. Elles s’arrêtent assez tôt en fin de journée, il est donc impossible d’imaginer passer la soirée en dehors de l’établissement (à moins de reprendre sa voiture). Personnellement, nous pensions que l’établissement était plus proche d’arrache la Frasse, des Carroz qui sont des lieux plus authentiques, plus montagnards que Flaine qui est trop bétonnée à notre goût (pour skier c’est peut-être moins gênant visuellement que l’été sans neige…). Nous étions deux dans un logement pour 4 personnes. Il était très bien équipé, très propre. En revanche, malgré que nous avions demandé une vue montagne et une chambre au calme, 2 mois avant notre arrivée, par message et par téléphone (72h avant), on nous a placé juste au dessus de la réception (appartement 207). La réception nous a dit que c’était parce que nous venions du dimanche au dimanche…Nous avons subi d’importantes nuisances sonores tard le soir et dès 5h00 du matin (livraisons, fumeurs qui sortent et s’expriment très fort, poubelles, arrivées, départs etc.) et nous étions face au chantier du nouveau complexe Belambra avec de gros travaux (taille de pierre, terrassement, livraison, camions chantier etc.)…Nous sommes repartis encore plus fatigués qu’à notre arrivée et 10h de route

Christian, 7-night trip

6/10 Good

Apr 15, 2022

Dont expect 5-stars

To call this place 5 star does call for high expectations - they were not meet. Place not clean

Jan, 4-night trip

10/10 Exceptional

Apr 12, 2022

Skiing holiday with young children

Brilliant accommodation for ski in ski out holiday. Great facilities. Spar shop and ski hire and restaurant underneath hotel. Lovely kids area and fireplace in the reception. Apartments well equipped and modern. Wonderful swimming pool with sauna, steam room and outdoor jacuzzi. Will definitely return.

4-night trip

10/10 Exceptional

Aug 9, 2021

Magnifique endroit ! Nous sommes émerveillés

Magnifique semaine grâce à la résidence sublime confort spa personnel propreté tout y est , On se sent privilégié sur place ! Nous y retournerons ! Flaine est une ville très bien située . Super randos ! Super spa des vacances très reposantes et ressourçantes !!!!! Cadre idyllique !! Tout était parfait 20/20 !!!!!

Julien, 7-night trip

8/10 Very good

Aug 4, 2021

Le logement initialement proposé est au rez de chaussé, à proximité juste des poubelles, de surcroît avec vue pas terrible (pas dégagé). Le nouveau logement est super,moyennant un supplément (25€)

6-night trip

10/10 Exceptional

Aug 16, 2020

Lieu et endroit magnifiques

Séjour hyper agréable, lieu incroyable très bien situé. Espace détente parfait et très propre. Appartement impeccable très bien agencé et confortable.

14-night trip

10/10 Exceptional

Mar 18, 2020

Au pied des pistes. Appartements petits mais très bien organisés. Belles vues.

3-night trip

10/10 Exceptional

Feb 10, 2020

The flat was beautiful

The flat was beautiful The services are fantastic they try to accommodate whatever we need

Chaim S., 3-night trip

10/10 Exceptional

Aug 13, 2019

روعة

nasser, 4-night trip

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