I had an extremely distressing experience at this hotel. Upon arrival, the staff were unprofessional, and the room looked nothing like the online photos—there were ceiling issues, taped-up fixtures, and an overall unsafe environment. As soon as I entered the room, I immediately realized it was unacceptable, so within two minutes I went back down with my bags and requested to cancel and refund my booking. Instead of assisting professionally, the manager became aggressive, raised his voice, and even made inappropriate and racist remarks. I felt so uncomfortable and unsafe that I had to contact the police. No refund or resolution was provided. This was one of the most unpleasant and unsafe hotel experiences I’ve ever encountered. I strongly advise future guests to be cautious before booking.