Upon Check-In - we were requested to wait. It was unacceptable since it was past 2PM, the allowed check in time. The facilities were good although not in a very good & clean condition. From my point of view, the hotel lacks manpower, considering the delay in the food service (lunch time) was 1 hour waiting. Ordered food to take out to the room took 2 hours. Comfort room was big & spacious, but no tissue paper provided. No Foot Rug, Towels were grayish in color, Faucet was leaking & full of stains, Shower head barely releases water, looks like it is clogged with dirt & needs to be replaced. Bed was very uncomfortable - sagging in the middle. Complimentary water was only on the day of the arrival. No one cleans the room everyday, you still have to call them. Their Telephones, were not working - cannot contact front office or operator. TV sets needs to be replaced - speakers seems to release noise like cooking pop-corn.