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Resort Hotel Alex

4.5 star property
Ski-in/ski-out hotel with spa, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Resort Hotel Alex

Indoor pool, sun loungers
International cuisine
Lounge
Front of property
Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk
In the heart of Zermatt City Centre, Resort Hotel Alex offers a vibrant retreat with an international restaurant, ski-in/ski-out access and an arcade/game room. Unwind with a hot stone massage at Alex Spa or enjoy racquetball/squash in the health club. With helpful staff on hand and activities like bike rentals, this hotel is perfect for families.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Ski passes
  • Health club
  • Indoor tennis court
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $408
$434 total
includes taxes & fees
Dec 2 - Dec 3

Why we love this property

Spa retreat bliss
Mountain-set hotel features a full-service spa with massages, facials, and body treatments. Guests unwind in the hot tub, sauna, and Turkish bath.
Dining delights
This hotel offers both international and local cuisine at its restaurant. Free buffet breakfast awaits guests, and the bar adds a stylish spot to unwind.
Sleep sanctuary bliss
Wrapped in bathrobes after soaking in deep tubs, guests drift into blissful slumber on hypo-allergenic, premium bedding with turndown service.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Sofa bed
Separate bedroom
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

8.8 out of 10
Excellent
(11 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Sofa bed
Separate bedroom
  • 18 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite

Highlights

Balcony
Separate sitting area
Fireplace
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 55 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Junior Suite

Classic Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Classic Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Budget Standard Zimmer

Budget Standard Zimmer | 1 bedroom, premium bedding, in-room safe, desk

Budget Standard Zimmer

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Bodmenstrasse 12, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Restaurant Derby - ‬2 min walk
  • ‪Golden India - ‬2 min walk

About this property

Resort Hotel Alex

Placing you just steps from Zermatt-Matterhorn Ski Paradise, Resort Hotel Alex allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in hot stone massages, reflexology, or mani/pedis, and Alex Grill serves international cuisine. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Skiers will appreciate access to ski passes and storage. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 6:30 AM - 11 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis lessons
  • Racquetball/squash
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ice skating nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (2153 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Indoor tennis courts
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Alex Grill - This restaurant specializes in international cuisine.
Bodega Bacchus - This restaurant specializes in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed during October and November.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 155.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Is Resort Hotel Alex currently open?

The property is closed during October and November.

Does Resort Hotel Alex offer free cancellation for a full refund?

Yes, Resort Hotel Alex does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Resort Hotel Alex?

Yes, there's an indoor pool.

Are pets allowed at Resort Hotel Alex?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Resort Hotel Alex?

Sorry, there's no onsite parking at Resort Hotel Alex.

What are the check-in and check-out times at Resort Hotel Alex?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Resort Hotel Alex and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Resort Hotel Alex also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Resort Hotel Alex?

Yes, Alex Grill offers international cuisine.

Does Resort Hotel Alex have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Resort Hotel Alex like?

Resort Hotel Alex is a short 3-minute walk from Zermatt Gornergratbahn Station and 6 minutes' walk from Zermatt - Furi.

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Reviews

Resort Hotel Alex Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • Breakfast was phenomenal, with many options and a great variety. (6 reviews)
  • The spa area was huge, well-equipped, and often empty, offering a serene and exclusive experience. (4 reviews)
  • The indoor pool and pool area were beautiful and a lovely feature of the property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Train station
Trains
Spa
Restaurant

Reviews

10/10 Exceptional

Amazing place!
James, 2-night trip

10/10 Exceptional

Friendly and perfect facilities
dave, 1-night trip

10/10 Exceptional

Excellent location and staff is very friendly. Also excellent breakfast.
Juzar, 1-night trip

10/10 Exceptional

Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
Emily, 1-night trip

10/10 Exceptional

It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable.
Vatch, 5-night trip

10/10 Exceptional

Proximity to train station
Viktor, 1-night trip

10/10 Exceptional

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Douglas, 7-night trip

4/10 Fair

Nice hotel but some serious problems

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
Curtis, 1-night trip

10/10 Exceptional

Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

10/10 Exceptional

We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Sunil, 1-night trip

10/10 Exceptional

It’s the location

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
Mitzi, 1-night trip

10/10 Exceptional

Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
chris, 2-night trip

10/10 Exceptional

A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
Robert, 8-night trip

10/10 Exceptional

Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
James, 7-night trip

2/10 Poor

This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.
Kevin, 3-night trip

8/10 Very good

Great Hotel in a Great Location

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
Christian, 2-night trip

10/10 Exceptional

Idyllic Swiss Hotel

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Jason, 2-night trip

10/10 Exceptional

Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Berat, 2-night trip

10/10 Exceptional

Perfect
Bradford, 7-night trip

10/10 Exceptional

Charmoso e confortavel

Um dos melhores hoteis que já fiquei hospedado. É considerado 4 estrelas mas considero 5. Atendimento, historia, comida nota 10. Algumas partes são antigas, mas considero isso como atmosfera do lugar. Apenas 2 minutos da estaçao de trem e 7 do lift.
Bruno, 7-night trip

2/10 Poor

Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
Ann, 3-night trip

10/10 Exceptional

Great room super near the train station. Davide a great bartender. Great choice for Zermatt
Bryan, 2-night trip

10/10 Exceptional

Loved having a steam bath in my room! And the views from the balcony were amazing!
Eric, 2-night trip

8/10 Very good

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Mary, 1-night trip

10/10 Exceptional

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!
Joseph, 2-night trip