8/10 Muy bueno
13 de octubre de 2025
Nice New Hotel, But Needs Better Staffing and Atte
The hotel itself is newly built and has potential, but our stay had several issues that need improvement.
When we arrived, the customer service clerk wasn’t able to help us because our reserved room hadn’t been cleaned. She didn’t know how to switch us into a different room, so we had to wait for another staff member to return and assist us. Thankfully, he was able to move us into a king-size room for the same price.
The room looked fine at first, but the shower wasn’t very clean—it had hair on the walls. Later, when we went to breakfast around 9:15, they were out of eggs and sausage. Initially, the staff member said there was no more sausage, but after about 10 minutes, eggs were brought out, and sausage followed 5 minutes later. To her credit, she seemed to be the only person working the front desk and breakfast that morning, which may explain the delays.
Other guests also seemed to be having issues with their room keys, and we had trouble getting into the hotel through the back door—it wouldn’t recognize our key cards, so we had to walk around to the front.
Overall, I usually enjoy Tru by Hilton properties, and I know this location is still new, but they definitely need to “tighten up ship.” A little more staffing, attention to cleanliness, and maintenance on the locks would go a long way toward making this location live up to the Hilton brand.
Cecilia
Cecilia, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com