4/10 Regular
7 oct. 2025
Good nights but awful service from the management.
When I arrived I was greeted by friendly and informative staff. My room was very dated and in need of decoration. My bed was excellent and I had a good nights sleep after a very early start and a long day. In the morning I was woken up by a loud dripping coming from my en suite. As i entered the en suite I found it was flooded and there was water running from the ceiling and my things in the room were soaked. I had a very busy day ahead of me and was in need of a shower and shave before my appointments. When I mentioned this to a member of the management team I was informed there was nothing they could do for me and I had to wait until a room became available for me to use. I asked if they had a process to cover these situations and was asked “ What do you expect us to do?” They did not care and my experience of their customer service in difficult situations was poor. They did not care about my situation and I had to leave with a soaked toiletries bag, no shave and shower. This was about the worst service I have received in my time at hotels. For the price I don’t expect to be treated this way.
Ian
Ian, se hospedó 1 noche por negocios
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