Hotel is beautiful, and clearly been refurbished recently. Our room looked very hi spec and the beds are comfortable - it was great to have a separate bedroom for the kids.
However - our family room was on the third floor, with no lift. If we had known this we would not have booked. Trying to get a three year old and a ten month old up three steep flights of stairs, with all associated luggage l, buggy etc was not fun.
Parking was also not clear - we drove around for a while looking for the hotel car park, or the on street parking as advertised but everywhere was restricted. We called several times whilst driving around to ask for instructions but no answer. It was only when we parked in a restricted zone out of desperation and ran into the hotel reception to ask for help did we discover that they had ‘disc’ parking cards for us to use.
The room, while very nice and well decorated obviously had been designed with style over common sense - the entryway and the second bedroom with the bunk beds were cavernous with a lot of empty space - but the bathroom was absolutely tiny, with no surface space to put anything. For four people this was difficult! The sink was so small it was difficult to get the kettle under the tap to fill up! Why on earth they would leave metres of space in the bedroom and entry hall empty instead of building a bigger bathroom is beyond me.
We would stay again - but only if guaranteed a ground floor room!