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Biwako Ryokusuitei

3.5 star property
Lakefront ryokan with spa, near Lake Biwa

Choose dates to view prices

Photo gallery for Biwako Ryokusuitei

Deep-tissue massages, Thai massages, facials, reflexology
Property video
Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk
Free toiletries, hair dryer, slippers, electronic bidet
Property amenity
Surrounded by the tranquility of Shozuiji Temple and Ukimido, Biwako Ryokusuitei offers a serene escape. Relax in the indoor public bath or indulge in rejuvenating treatments like deep-tissue massages and facials. With a Japanese garden, library, coffee shop/cafe nearby, you'll find your peaceful retreat.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Free parking
  • Onsen
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Free area shuttle
  • Hot tub
  • Coffee shop/cafe
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is $205
$228 total
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Manyo Japanese Style Room with Open Air Bath

1 bedroom, down comforters, in-room safe, desk

Manyo Japanese Style Room with Open Air Bath

  • Sleeps 8

View all photos for Biwa No Kaze Japanese Style Room with Open Air Bath

Dining

Biwa No Kaze Japanese Style Room with Open Air Bath

  • Sleeps 5

View all photos for Huuga Japanese Style Room with Open Air Bath

View from property

Huuga Japanese Style Room with Open Air Bath

  • Sleeps 5

View all photos for Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

1 bedroom, down comforters, in-room safe, desk

Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

  • Sleeps 2

View all photos for Biwa no Kaze Japanese style 3 beds with open-a

1 bedroom, down comforters, in-room safe, desk

Biwa no Kaze Japanese style 3 beds with open-a

  • Sleeps 3

View all photos for Biwa No Kaze Japanese Western Style Room with Open Air Bath

1 bedroom, down comforters, in-room safe, desk

Biwa No Kaze Japanese Western Style Room with Open Air Bath

  • Sleeps 7

View all photos for Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Bathroom | Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 50 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 50 sq m
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room) | 1 bedroom, down comforters, in-room safe, desk

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 34 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Ao No Syou Standard Twin Room - Non-Smoking

Ao No Syou Standard Twin Room - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Ao No Syou Standard Twin Room - Non-Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 22 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
  • 32 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Huuga Japanese Western Style Room With Open Air Bath

1 bedroom, down comforters, in-room safe, desk

Huuga Japanese Western Style Room With Open Air Bath

  • Sleeps 4

View all photos for Yuuga Japanese Style Room With Open Air Bath

Dining

Yuuga Japanese Style Room With Open Air Bath

  • Sleeps 5

View all photos for Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Spring water bathtub
Hair dryer
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | View from room

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Highlights

Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Separate bathtub and shower
Spring water bathtub
  • 72 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Separate bathtub and shower
Spring water bathtub
  • 54 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Highlights

Balcony
Air conditioning
Heating
Smart TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking | Living area | 50-inch Smart TV with digital channels

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Separate bathtub and shower
  • 50 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Separate bathtub and shower
Hair dryer
  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 7
  • 7 Twin Futons

View all photos for Ao No Syou Standard Twin Room Non smoking

1 bedroom, down comforters, in-room safe, desk

Ao No Syou Standard Twin Room Non smoking

  • Sleeps 2

View all photos for Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

1 bedroom, down comforters, in-room safe, desk

Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

  • Sleeps 2

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

1 bedroom, down comforters, in-room safe, desk

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

  • Sleeps 4

View all photos for Koyu Premier Suite

1 bedroom, down comforters, in-room safe, desk

Koyu Premier Suite

  • Sleeps 4

View all photos for Koyu Elegant Suite

1 bedroom, down comforters, in-room safe, desk

Koyu Elegant Suite

  • Sleeps 4

View all photos for Yuuga Japanese-style twin room with hot spring observation bath

1 bedroom, down comforters, in-room safe, desk

Yuuga Japanese-style twin room with hot spring observation bath

  • Sleeps 4

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About the neighborhood

Map
6-1-6 Ogoto, Otsu, Shiga-ken, 520-0101

What's nearby

  • Ogoto Onsen - 1 min walk - 0.2 km
  • Hiei-zan & Enryaku-ji - 11 min drive - 5.6 km
  • Biwako Valley Ski Resort - 14 min drive - 14.8 km
  • Enryakuji Temple - 21 min drive - 12.8 km
  • Mount Hiei - 23 min drive - 12.2 km

Getting around

  • Kansai Intl. Airport (KIX) - 108 min drive
  • Biwako-Hamaotsu Station - 11 min drive
  • Kamisakaemachi Station - 12 min drive
  • Ogotoonsen station - 17 min walk
  • Free area shuttle

Restaurants

  • ‪スシロー 大津堅田店 - ‬2 min drive
  • ‪麺屋 聖〜kiyo〜 - ‬13 min walk
  • ‪中華そば 殿 雄琴店 - ‬2 min drive
  • ‪麺屋昊鶏 - ‬2 min drive
  • ‪雄琴　ACE - ‬6 min walk

About this property

Biwako Ryokusuitei

Biwako Ryokusuitei puts you just a 5-minute drive from Lake Biwa. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, facials, or reflexology. A bar/lounge, a hot tub, and a terrace are other highlights. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 70 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 7:30 PM
    • Minimum check-in age: 20
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free area shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Kaiseki meal

Traveling with children

  • Free local shuttle

What to do

  • Hot springs
  • Karaoke
  • Skiing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Full-service spa
  • Hot tub

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Stairway handrail height (inches): 43

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Children's slippers
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe
  • Geta (wooden sandals)

Special features

Spa

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include deep-tissue massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology.

Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are 2 indoor hot springs and 2 outdoor hot springs open between midnight and 11:30 PM. The temperature in the hot springs is set to 78°F.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2200 for adults and JPY 2200 for children

Pool, spa, & gym (if applicable)

  • Hot springs access available from midnight to 11:30 PM
  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bathing facility

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

Also known as

Biwako Ryokusuitei
Biwako Ryokusuitei Inn
Biwako Ryokusuitei Inn Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Ryokan
Biwako Ryokusuitei Ryokan Otsu

Frequently asked questions

Does Biwako Ryokusuitei offer free cancellation for a full refund?

Yes, Biwako Ryokusuitei does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Biwako Ryokusuitei?

Sorry, pets aren't allowed.

Is parking offered on site at Biwako Ryokusuitei?

Yes, there's free self parking.

What are the check-in and check-out times at Biwako Ryokusuitei?

Check-in start time: 3 PM; Check-in end time: 7:30 PM. Check-out time is 10 AM.

What is there to do at Biwako Ryokusuitei and nearby?

Have fun with nearby winter activities like skiing. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and soothe your senses in the hot tub. Biwako Ryokusuitei also has spa services and a garden.

Are there restaurants at or near Biwako Ryokusuitei?

Yes, there's an onsite restaurant.

What's the area around Biwako Ryokusuitei like?

Biwako Ryokusuitei is a short 20-minute walk from Lake Biwa and 2 minutes' walk from Ogoto Onsen.

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Biwako Ryokusuitei Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Onsen
Breakfast
Amenities
Room
View
Bathroom
Food

What guests liked

  • Breakfast was plentiful, delicious, and offered a large variety of options. (15 reviews)
  • Private hot tubs in rooms offered a relaxing experience with some even having a lovely view. (4 reviews)
  • The spa services, including massages and hot tubs, were highly recommended and a highlight of the stay. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The food was fantastic and we enjoyed the onsen experience.
Wendy, 1-night trip

10/10 Exceptional

Love this place! Excellent customer service!
Brenda, 3-night trip

10/10 Exceptional

Great hot springs and beautiful hotel. Limited local amenities but far made up for by the hotel itself and the all inclusive nature
Dane, 2-night trip

8/10 Very good

Wanted to try an onsen with the family. Stayed one night and had the Kaiseki dinner add on. It was a nice experience and they even provided tattoo stickers if needed. The dinner was average for price point, the room was clean and well equipped, staff were friendly enough, shuttle from station was great, nice free drinks and icecream for guests throughout.
Cathy, 1-night trip

10/10 Exceptional

Excellent room and wonderful onsen. Incredible Japanese dinner and service.
Vance, 1-night trip

10/10 Exceptional

Resort itself is clean and comfortable, the in room onsen is excellent and can change temperature to your liking. There are free drinks and alcohol included. The dinner is excellent and service is great.
Alice, 1-night trip

10/10 Exceptional

Very relaxing stay - a wonderful experience.
Mansel, 1-night trip

10/10 Exceptional

Amazing facilities and the staff cannot do enough for you, plus the breakfast buffet is delicious.
Imogen, 1-night trip

10/10 Exceptional

Nice hotel and excellent service.
Chih Yuan, 1-night trip

10/10 Exceptional

Very nice room with beautiful look over the lake
Brandon, 1-night trip

10/10 Exceptional

Luxury

This was one of my favorite experiences while in Japan. Worth every penny. Our room ws lovely, the food was amazing, the service was top notch.
Angela, 1-night trip

8/10 Very good

Nice meals (dinner and breakfast), clean room. friendly staff. All you can drink happy hour. Snacks and drinks have good variety already. Frequent shuttle bus to train station, not much wait time. Efficient check in and check out.
lawrence, 1-night trip

10/10 Exceptional

This was our first ryokan experience and we had an amazing time. The staff, rooms, amenities, and onsen were incredible. Would recommend!
brendan, 1-night trip

10/10 Exceptional

Awesome location, the dinner kaiseki set was delicious but a little bit expensive. It seems like a lot of locals were fishing at the lake right behind the hotel, so if you fish I'd recommend that you try
Jim, 1-night trip

10/10 Exceptional

A great place to stay if you want to experience staying in a Japanese ryokan with private onsen and kaiseki dinner. Only a short train journey from Kyoto. Customer service was absolutely amazing.
Elizaveta, 1-night trip

10/10 Exceptional

very very good
sungwoo, 1-night trip

10/10 Exceptional

I love that that I had my own private onsen bathtub in my room. I was able to see the sunrise from this bathtub, which was such a cool experience. The kaiseki dinner and breakfast buffet was so good here! The seafood is really fresh, and the Omi beef shabu shabu was the best part. The public baths on the property are nice too, and I really like the library area where you can get free drinks and popsicles. (There’s a gorgeous view of cherry blossoms on the veranda in the library, so be sure to check that out in both daytime and nighttime.) There’s a happy hour where there is a yummy peach juice. I also got a ¥500 coupon to spend at the store, which was a nice surprise. All in all, this was a really great stay, and I highly recommend it, especially if you’re looking for an onsen resort that isn’t too far away from Kyoto that’s accessible by train. (They offer a free shuttle to the nearby train station when you check out. )

10/10 Exceptional

There are many reviews saying how wonderful this hotel is - the public onsen (I have tattoos so couldn’t use it), the creative dinners of traditional Japanese cuisine, and the peaceful relaxation. For me, the best parts were the lovely people working there, and the hot tub on the balcony of our room. I have to admit it didn’t feel as private as I’d expected, but there are bamboo privacy blinds which can be pulled down. I also wish I’d asked for extra cushions under my futon mattress. I’m unaccustomed to sleeping on the floor and found it rather hard. The hotel has a view of the lake, but the entrance faces a busy road in a built up area.
karen, 2-night trip

10/10 Exceptional

My wife and I had an incredible experience and the staff were superb. They had supported us upgrading our room and even provided an adorable little gift for our honeymoon. The suite along with the amenities were incredibly clean, serene and provided the level of tranquility we were hoping to find. The price matched what we were looking for and, having a private bath for ourselves was ideal. While the facility was busy, I found that we had ample space of our own. The only issue we ran into was with Dinner. Due to traveling conditions, we did not book our dinner 3-days in advance. This meant that for our weekend we could not partake their restaurant and had to go down the street for food. It was not great timing for me as it started raining pretty hard and there wasn’t much in walking distance I was willing to get to on foot. With that said, there is a Lawsons if you are in a crunch or other fine dining places in the area so if you really miss the dinner, you have alternatives if needed. Would recommend this place to anyone and having a shuttle to get us from the train station to our stay was a great touch to get us back on our way for the remainder of our stay in Japan.
Charan, 1-night trip

8/10 Very good

The property itself is nice and well maintained. Looks a bit dated inside but it is situated in a small town that doesn’t have dining options and the onsen serves dinner and breakfast but no quick dining option for those that don’t want to eat at a formally decided time. So be prepared and bring snacks or eat before your 3pm check in. The happy hour provides 1 wine and non alcoholic beverages and limited snacks. If you want beer you have to pay for it. We had an issue with the vending machine but the staff doesn’t speak English so Google translate was key during that issue. On that note, be sure you bring water because your only option is to buy some from the vending machine. We were able to book massages when we arrived and they were magical. Highly recommend taking part in that service. Massage only offered in the evening so plan accordingly. We wanted to get a foot massage the morning we were leaving but since they don’t offer massage services in the morning we weren’t able to. Definitely with the experience but 1 night was enough for us especially because the food is traditional Japanese meals and we don’t eat all of those items.
Gina, 1-night trip

8/10 Very good

房間私人溫泉窗戶不夠遮掩，露台同浸溫泉的窗邊有很大空隙，在樓下的行人很容易偷窺，私隱度很低！酒店方面請作出改善。
Wai Fong, 1-night trip

6/10 Good

服務一般
Siu Fong, 1-night trip

10/10 Exceptional

湖邊酒店，餐飲良好
FUNG MING C, 2-night trip

4/10 Fair

洗面台が汚い
TAKASHI, 1-night trip

10/10 Exceptional

Kaisei Dinner is excellent
Yee Yan, 1-night trip