6/10 Bueno
20 de julio de 2025
Family arizona trip...too hot.
This trip was a family trip, so 3 groups had their own apt. 2 had ground floors and i had 3rd floor. My apt was nice somewhat clean, i noticed a hair between the pillow and pillowcase, and 2 blinds were missing in 1 of the bedrooms. We had dishes, bowls mostly everything you would get for convenience. The pool was nice and large and clean. The gym is very nice and modern. The only thing that I'm going to complain about is that i didn't have any remote for the 3 TVs in the apt and we tried getting help but i kept getting the run around, person i spoke to said they are going to be delivered by her team and nothing tried calling and texting, same thing , "on the way to you.".. nothing. That was hard mostly on my 3 young boys ages under 10... lol. After everything said and done the management were supposed reimburse me...i was able to get a little from hotels.com about 15.00. But nothing from the management. Overall it was a nice stay except the communication and not being truthful. And that's on the management company.
Annette
Annette, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com