2/10 Mediocre
28 de octubre de 2025
We’re cheerful and easygoing travelers, but this experience was truly disappointing. Upon arrival, we found our suite (225 Upper) had not been cleaned after the prior guest — the bed was unmade, towels and bathmat were used, and the trash bin was still full. It was clearly not ready for anyone to check in.
While we understand that mistakes happen, the real problem was the complete inability to reach a human being for help. There was no front desk, no local contact, and no response to repeated phone calls or our immediate email (which included photos). We waited in our car for a while hoping someone would respond, but no one ever did — leaving us with no choice but to leave and find other accommodations that evening.
We genuinely would have been happy to move to another room or work it out on-site, but the lack of communication made that impossible. We travel often, and this was the first time we felt completely stranded. Hopefully this helps future travelers — and the property — improve the guest experience.




Michelle
Michelle, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com


















