2/10 Mediocre
20 de julio de 2025
Avoid at all costs, hotel guests not treated well
Worst hotel we stayed in across our 2 week trip.
Our relaxing spa hotel for our last 2 nights was ruined by the hotel putting on a gig that lasted till 3am that blasted sound across the neighbourhood which we were not aware of at booking or at check in.
We tried to go with the flow as they'd removed all the sunbeds from around the pool so we couldn't relax. We got rejected for dinner as we hadn't booked their $60 euro event dinner. We tried to buy a bottle of wine only to be told we couldn't as we werent hotel guests then after an arguement with manager got served a warm £90 bottle as theyd put on a special event menu only and ice buckets were only for those guests.
The place was overrun with cars , so your guaranteed parking meant nothing. The event finished around 12:30am , guest all piled out and the staff started to take down the stage. Only to find the loud music continued. At 2am I eventually went down in my PJs to reception and asked for the manager, Matilda. I said we are paying guests, there are no guests outside bar your security guards why is the music still on we are all trying to sleep. She 'apologised' loosely said she would text and sort. I said I want the music off. Returned to bed to find she'd just got it turned down. It eventually turned off at 2:52.
We were awoken at 7:30am to yelling workers rearranging the pool area. This went on till nearly 1pm with no sunbeds till 11am.
Staff were rude and treated guests lower than locals. No customer service
Joanne
Joanne, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
