Omg please help, the minute i walked in terrible smell of mold and very cold . Then time checking i was hmmm uncomfortable very rude guy or owner behind what i think it was counter , i book booked a double with on en suite, he replied we don't have only a double with shared bathroom mmm mmm no no sorry i replied. I stood my ground and was give a room . Okay no lift two flights of stairs then the room. Omg smell hit you when walking in damp and cold not heating on, lighting one very bright main light one small over head ligh not working big crack in glass. Omg shower black mold around rim , toilet was clean. Ventilation one handle broken very windy out and cold so tucked up the curtain and the cill and it was full of water. No fir the best part. Was in Weston-super-Mare to meet up with old work mates, the for one mate call me to say im not allowed to the room hmmmm what never hear this in my intier lift, then two over mates call me as just come up . The so call guy or owner i think he is siad no one is allowed to the room. Down i goes said come up to my mate come up, omg shouted at me really aggressive stop this . So okay said to my mate totally embarrassed i be back i two minute's and i was with my bag not even opened back down stairs said to the guy i need refund i pushed his buttons as i know you have to contact Hotels.com . So basically guys i would take my advice on what the exterior looks like it not , interior omg wards 4 its a sh-t hole .