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Kempinski Hotel Adriatic

5.0 star property
Umag beachfront hotel with 2 restaurants and spa

Choose dates to view prices

Photo gallery for Kempinski Hotel Adriatic

Lobby
Private beach, white sand, free beach shuttle, beach cabanas
Presidential Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
Premium Room, Partial Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Experience the ultimate seaside retreat at Kempinski Hotel Adriatic, where luxury meets eco-friendliness. Unwind on the private beach, indulge in a rejuvenating spa treatment, or tee off on the 18-hole golf course. With a poolside bar and designer stores nearby, you'll find endless ways to unwind.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and 2 hot tubs
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • 4 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The current price is $170
$205 total
includes taxes & fees
Nov 2 - Nov 3

Why we love this property

Private beach paradise
This hotel sits on a private white sand beach. The beach bar and beachfront restaurant offer waterfront dining while cabanas invite relaxation.
Aquatic luxury
The indoor pool and seasonal outdoor pool offer cool dips year-round. Poolside dining, cabanas, and 2 hot tubs create a luxurious water escape.
Waterfront spa retreat
A waterfront hotel with full-service spa offers daily treatments from aromatherapy to massages. Guests relax in saunas, hot tubs, and the garden.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite, Sea View

Junior Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 85 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Sea View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Junior Suite Olive Garden View)

Suite (Junior Suite Olive Garden View) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Junior Suite Olive Garden View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, Sea View

Executive Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 87 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Family Suite Olive Garden View)

Suite (Family Suite Olive Garden View) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Family Suite Olive Garden View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Olive Garden View Room)

Room (Olive Garden View Room) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room (Olive Garden View Room)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Sea View

Presidential Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Private rooftop hot tub
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 811 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Penthouse Suite Henry Morgan)

Suite, Sea View (Penthouse Suite Henry Morgan) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, Sea View (Penthouse Suite Henry Morgan)

Highlights

Furnished balcony or patio
Soundproofed
Private rooftop hot tub
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 822 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Sea View (Family room Sea View)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Bedrooms, Sea View (Family room Sea View)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 82 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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  • Pool
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  • Free parking
10.0 out of 10, Exceptional, 6 reviews
The price is $162
$184 total
includes taxes & fees
Oct 12 - Oct 13
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About the neighborhood

Map
Alberi 300 A, Savudrija, Umag, 52475

What's nearby

  • Golf Club Adriatic - 6 min walk - 0.4 km
  • Port of Savudrija - 6 min drive - 3.2 km
  • Savudrian Lighthouse - 8 min drive - 4.7 km
  • Portoroz Beach - 28 min drive - 21.1 km
  • Piran Harbour - 35 min drive - 25.0 km

Getting around

  • Friuli Venezia Giulia Airport (TRS) - 75 min drive
  • Pula (PUY) - 76 min drive
  • Trieste (TXB-Trieste Train Station) - 48 min drive
  • Trieste Central Station - 51 min drive
  • Koper Station - 54 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Ravna Dolina - ‬6 min drive
  • ‪Grill Corta - ‬7 min drive
  • ‪Long Beach - ‬9 min drive
  • ‪Destino Beach Bar - ‬7 min drive
  • ‪Beach Bar Levante - ‬9 min drive

About this property

Kempinski Hotel Adriatic

Kempinski Hotel Adriatic offers a private beach where you can enjoy cabanas, beach umbrellas, and beachside drinks, plus you'll have access to onsite snorkeling and kayaking. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Dijana, one of 2 restaurants, serves Mediterranean cuisine and is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include a free kid's club, a poolside bar, and a 24-hour health club.

At a glance

DONE

Hotel size

    • 186 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
    • Pet sitting services offered
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Secured covered onsite valet parking (EUR 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Bus station shuttle*
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Trampoline
  • Children's menu
  • Toys

What to do

  • On a private beach
  • Free beach shuttle
  • Tennis lessons
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Canoe
  • Snorkeling
  • Private winery tours
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference space (7320 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free beach shuttle
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • 24-hour health club
  • Adjacent to a golf course
  • Golf driving range on site
  • An indoor pool
  • Seasonal outdoor pool
  • Designer stores on site
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Grab bar in shower
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations

Special features

Spa

Carolea Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Dijana - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Kanova - This beachfront restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Adriatic Bar - This bar specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Pool Bar - This poolside bar specializes in international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Beach Bar - This beachfront bar specializes in international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.60 per person, per night
  • Service fee: 5 percent

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 for adults and EUR 17.50 for children
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle (one-way, maximum occupancy 2)
  • Bus station shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between November 1 and April 8.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for EUR 45.0 per night
  • Rollaway beds are available for EUR 90.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 35 per pet, per night

Parking

  • Covered valet parking costs EUR 25 per day with in/out privileges
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • The seasonal pool is open from April to October
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses solar energy.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Kempinski Adriatic
Kempinski Adriatic
Kempinski Adriatic Savudrija
Kempinski Hotel Adriatic
Kempinski Hotel Adriatic Savudrija
Kempinski Hotel Adriatic Istria Croatia Savudrija
Kempinski Hotel Adriatic Umag
Kempinski Adriatic Umag
Kempinski Hotel Adriatic Umag
Kempinski Hotel Adriatic Hotel
Kempinski Hotel Adriatic Hotel Umag

Frequently asked questions

Is Kempinski Hotel Adriatic currently open?

The property is closed between November 1 and April 8.

Does Kempinski Hotel Adriatic offer free cancellation for a full refund?

Yes, Kempinski Hotel Adriatic does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Adriatic?

Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Kempinski Hotel Adriatic?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of EUR 35 per pet, per night. Service animals are exempt from fees. Pet-sitting services are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Kempinski Hotel Adriatic?

Yes. Valet parking costs EUR 25 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Kempinski Hotel Adriatic?

Yes, an airport shuttle is available. The charge is EUR 180 per vehicle one-way.

What are the check-in and check-out times at Kempinski Hotel Adriatic?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Kempinski Hotel Adriatic?

No, this hotel doesn't have a casino, but Casino Riviera (26-min drive) is nearby.

What is there to do at Kempinski Hotel Adriatic and nearby?

Have fun with onsite activities like kayaking, snorkeling, and hiking and improve your game at the onsite tennis courts. Additional recreation nearby includes basketball. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Kempinski Hotel Adriatic also has a private beach, an indoor pool, and a 24-hour health club, as well as a sauna, an arcade, and a picnic area.

Are there restaurants at or near Kempinski Hotel Adriatic?

Yes, there are 2 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and ocean views.

Does Kempinski Hotel Adriatic have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Kempinski Hotel Adriatic have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Kempinski Hotel Adriatic like?

Kempinski Hotel Adriatic is located on the waterfront, a short 12-minute walk from Golf Club Adriatic.

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Reviews

Kempinski Hotel Adriatic Reviews

9.2

Wonderful

9.6

Cleanliness

8.0

Location

9.0

Staff & service

8.4

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • The included breakfast buffet was delicious with a lot of options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Et Ganske udmærket sted med rigtig godt værelse og morgenmad - tæt på golbane og udsigt over Middelhavet mod Vendi og Slovenien. Det ligger lidt afsidest såfremt du ikke har bil - men udmærket sted til at besøge de nævnte udsigtspunkter --- og eventuelt er på vej sydpå i Kroatien. Kommer der gerne igen.
Harry, 2-night trip

10/10 Exceptional

Dean, 1-night trip

10/10 Exceptional

Pier Paolo, 3-night trip

10/10 Exceptional

Sun and golf

Good hotel close to a very nice beach with good service. Can recommend it!
Jens, 4-night trip

10/10 Exceptional

Hotel ganz gut - aber nicht besonders toll
Michaela, 2-night trip

8/10 Very good

We were there for a wedding, it made for a beautiful location to add to a beautiful day. The hotel is very clean and had options for down time like walking locally, going to the pool and beach. Food was excellent for breakfast and at the wedding reception. Staff were great.
Nancy, 3-night trip

8/10 Very good

Tsitsi, 4-night trip

8/10 Very good

Restaurant should be upgraded for 5* resort hotel
Darko, 1-night trip

10/10 Exceptional

Breakfast was great and room as well. Nice place to stay. Perfect for weekend trip
Amir, 3-night trip

10/10 Exceptional

Friedrich, 3-night trip

10/10 Exceptional

Great stay!

We've stayed at the Kempinski Hotel Adriatic a few times. It's always a very enjoyable experience.
Michael, 2-night trip

6/10 Good

Frühstück nicht dem Sternegrad entsprechend. Kaffee kalt Bedienung vergisst dauernd. Buffet wird nicht aufgefüllt.An 2 Tagen Rühreier erst nach über 30 Minuten wieder aufgefüllt. Kein entsprechender Sevice der einem Sternehotel entspricht.Am Sonntag 22.9. Probealarm danach keine Entwarnung.
Rudolf, 6-night trip

10/10 Exceptional

Excellent!
Mihajlo, 7-night trip

10/10 Exceptional

emanuel, 2-night trip

10/10 Exceptional

La struttura è molto ben strutturata ed organizzata. Abbiamo viaggiato con una bimba piccola ed abbiamo avuto a disposizione molti servizi che ci hanno consentito di avere un soggiorno molto piacevole. L'attenzione ai dettagli è molto alta. Consigliatissimo!
SIMONE, 7-night trip

10/10 Exceptional

4-night trip

10/10 Exceptional

All excellent!!
Luciano, 8-night trip

10/10 Exceptional

Overall a great hotel but the prices at the hotel are just completely ridicoulus to be Croatia even for a Kempinski hotel. And the quality does not match the prices at all. Surprised that they are able to keep doing this.
Stefan, 3-night trip

10/10 Exceptional

Thomas, 6-night trip

8/10 Very good

Bad service for a 5star hotel.

Incredibly nice facilities, fresh and clean, however, the staff was completely understaffed to be able to maintain the level of service expected from a 5 star hotel. The service level is more like a 3 star than a 5 star.
Aleksandar, 2-night trip

4/10 Fair

This hotel does not offer a Four Seasons or Fairmont experience, but it could have. The common themes: understaffing or poor staff training/supervisio Our experience with the bag handling was not as smooth as we expected. We expected bags promptly after check-in. We said we did not know our room number yet. We retrieved them from the storage room after a 60-minute wait. Our initial impression was a disorganized operation. Later we learned the door person was alone on their second shift to greet us. This person should not have been left alone on their second shift to greet guests. Training and shadowing by an experienced door person would have avoided such an elementary oversight. The young man was left on his own. Not fair to him or to us. The evening servers were understaffed and obviously run off their feet. While we understand that high food and alcohol costs are in line with an upscale resort, we were disappointed with the food preparation. Caesar salad with ranch dressing? A Greek salad with no dressing? Grilled cheese was unspeakable (we have pics). Cold hamburger. Greek salad was so bad I respectfully taught beach lounge bar staff how to make a dressing to convey to the kitchen staff. Wait staff were thankful for the instruction. Kitchen staff need training & supervision. Great property good staff under training = unrealized business potential. We recommend that Kempenski Head Office do a blind audit. These are fixable problems.
Ken, 3-night trip

6/10 Good

Manuel, 3-night trip

10/10 Exceptional

Fantastiskt hotell! Fräscht.
Viktor, 3-night trip

10/10 Exceptional

Bela, 4-night trip

10/10 Exceptional

8-night trip