Does The Pavilions Phuket offer free cancellation for a full refund?

Yes, The Pavilions Phuket does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pavilions Phuket?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.

Are pets allowed at The Pavilions Phuket?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Pavilions Phuket?

Yes, there's free self parking.

Is airport shuttle service offered by The Pavilions Phuket?

Yes, an airport shuttle is available. The charge is THB 1300 per vehicle one-way.

What are the check-in and check-out times at The Pavilions Phuket?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon.

What is there to do at The Pavilions Phuket and nearby?

The Pavilions Phuket has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near The Pavilions Phuket?

Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views.

Does The Pavilions Phuket have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

The Pavilions Phuket, Choeng Thale: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 22, 2025

Remote, but large rooms and great staff.

Bryan, 1-night trip

10/10 Exceptional

May 13, 2025

The room was beautiful

Shannon Catherine Jane, 12-night trip

10/10 Exceptional

May 10, 2024

Great place to stay. The room is spacious, the staff members are all friendly, the restaurants food are tasty and the massages are very nice too.

pat, 4-night trip

10/10 Exceptional

Sep 27, 2024

Great place to stay. I will recommend it

Kahil, 5-night trip

10/10 Exceptional

Jun 4, 2024

Staff and facilities were great, and the view was incredible.

Kawsar Abdiaziz, 9-night trip

10/10 Exceptional

Nov 2, 2024

Staff here is wonderful to be around they were always looking to help you with anything you may need

Paul H., 6-night trip

10/10 Exceptional

Dec 9, 2023

Beautiful hill top resort over looking ocean views, very secluded and private villas with great property dining options for breakfast and dinner

10/10 Exceptional

Feb 16, 2024

Overall good experience staff was amazing

Ferdaus, 1-night trip

10/10 Exceptional

Sep 26, 2022

Friendly staff, the hotel is very clean and we really love our stay in Ocean view pool villa.

KALAIVANI, 2-night trip

10/10 Exceptional

Feb 5, 2024

Amazing!!

Amazing hotel. The pool villas were beautiful :)

Karolina, 4-night trip

10/10 Exceptional

Jul 19, 2022

I love the location and amenities at this property. I’ll always book at The Pavilions when I come to Phuket.

Candace, 3-night trip

10/10 Exceptional

Jul 25, 2024

Perfect

The best resort ever. Every staff is super kind and the room was so clean and tidy. Highly recommanded.

SANG UN, 2-night trip

10/10 Exceptional

Nov 13, 2023

This was a great getaway from the hustle and bustle of Phuket. It was super quiet, friendly staff, the private villa with a pool was amazing. Honestly never felt like I wanted to leave the property !

Kamesha, 6-night trip

10/10 Exceptional

Jan 22, 2024

The property is safe and quiet which is what we wanted on this holiday. We were still able to connect to all the local tours and restaurants. I would recommend this property if you want a quiet private holiday.

Michael, 9-night trip

8/10 Very good

Jan 1, 2025

Hotel in a secluded area, rooms were dark due to the dark furniture. Shower area flooded, toilet in the main room was bot working well

KHILNA, 2-night trip

10/10 Exceptional

Feb 18, 2024

Very comfortable resort hotel nested on a hill , surrounded by nature. Our suite was big (>50sqm), well appointed. Service is excellent. From restaurant, to reception, buggy drivers and housekeeping, they all made sure we had a memorable stay for our wedding anniversary and my birthday.

Jc, 4-night trip

6/10 Good

Jan 29, 2024

Correct place but overpriced, buffet is bad

Eric, 2-night trip

6/10 Good

Dec 24, 2024

I stayed as recommended for a wedding nearby, however, I'm not sure if this is the place for me. The check in process was not as smooth as I expected and I did not receive my room until 4pm (having arrived at 11am). The rooms were fine and clean. The showers and sinks kept clogging and my family had multiple rooms here and reported the same issue. The inconvenient part was having to request a car/buggy every time just to go to the lobby in order to order a grab to leave the hotel. Breakfast was okay and walkable from the room. The pool looked nice but sadly, did not get a chance to go in.

Katherine, 3-night trip

10/10 Exceptional

Aug 25, 2022

Staff was amazing. Property was gorgeous. Could’ve been a bit cleaner, I always wipe down things I touch with disinfectant wipes and here it was a bit dirty on light switches and phones common things guest touch. I expect that be cleaned at least between patrons. Other than that things were good

Kawena, 5-night trip

6/10 Good

Dec 24, 2022

Some staffs are snobbish. The villa is great except the cleanliness. Too much stain on the sofa.

10/10 Exceptional

Mar 9, 2023

Beautiful property. Staff was very friendly and attentive. Clean, spacious, and comfortable room. Mattress was softer than typical in Thailand. Breakfast buffet was varied and delicious. Well-maintained pool. Transportation to other rooms and restaurants on-property was easy and generally fast, unless they were very busy. Food was delicious. Drinks (alcohol) were okay. Not far from elephant sanctuary and shopping. Farther from scuba points. Beach is a short drive. Would stay again.

Angelique, 5-night trip

10/10 Exceptional

Dec 17, 2024

“A Perfect Blend of Luxury, Comfort, and Impeccable Service” I recently had the pleasure of staying at The Pavilions Phuket, and I can confidently say it was one of the best hospitality experiences I’ve ever had. From the moment I arrived, I was greeted with warmth and professionalism, making me feel instantly welcome. The hotel’s design strikes a perfect balance between elegance and comfort, creating an atmosphere that is both luxurious and relaxing. My room was beautifully appointed, spotlessly clean, and equipped with every modern amenity I could ask for—plush bedding, fast Wi-Fi, and a well-stocked minibar. The attention to detail, from the fresh flowers to the nightly turndown service, truly elevated the experience. The staff are the heart of The Pavilions Phuket —friendly, attentive, and always ready to assist with a smile. Whether it was arranging transportation, offering dining recommendations, or accommodating special requests, every interaction was seamless. Dining at the hotel was an absolute delight. The on-site restaurant serves a fantastic variety of dishes, each prepared to perfection. Breakfast, in particular, was a highlight—an array of fresh and delicious options that catered to every palate. Thank you for a memorable stay!

Deadra, 5-night trip

10/10 Exceptional

Apr 6, 2023

Hillside location provides stunning views. Ocean View Pool Villa was spacious and had an amazing private pool - Definitely worth the upgrade. Spa Pool Villa also spacious but completely different feel. Quite dark and tired. Needs a refresh. Outdoor pool area was excellent. Pavillion Suite was very spacious however the balcony/outside space was very disappointing. Staff were outstanding especially Prae, Louise, Anthony and Wut (buggy driver with excellent local knowledge). Hotel does require work after Covid shutdown but they are currently in the process of doing this work. We enjoyed 360 bar and Firefly breakfast/dinner/room service. Quiet location with the option to go to bars and restaurants within short taxi ride suited us perfectly. We would definitely return to The Pavilions Phuket.

Colin Alexander, 16-night trip

10/10 Exceptional

Mar 25, 2025

Can't wait to go back!

WOW. Wow. Wow. A 5-star rating is simply not enough. The hotel grounds are quiet, beautifully landscaped, and serene, and the care the staff pour into their guests is simply unmatched. We felt appreciated and cared for from the moment we arrived at the lobby to check in til the moment we reluctantly had to check out. CHOM, the guest relations manager, is a pleasure to communicate with and truly went above and beyond to ensure we had everything we needed for the best possible stay. And it really couldn't have been better. She even helped coordinate the retrieval of a bag I left behind on a tour the night before leaving Phuket, so that I could have it in time for my flight the next morning. She didn't have to do this, but she did. And that's what makes Chom and the whole team at The Pavillions so special. The villas are wonderful, but it's this care and attention that makes the guest experience so memorable. I wish I remembered the names of everyone on the staff we had the pleasure of interacting with so that I could celebrate them here; Ploy and Florence were always kind and responsive whenever we called the front desk, Molly & Sauw's massages, O.M.G., and everyone that came to our villa to either pick us up or deliver bottles of water, pillows, or room service was thoughtful and respectful. There isn't a day that's passed since we left that we haven't wished we were still there. No matter what vacation experience you're looking for, I can guarantee you'll find it here.

Alexa, 4-night trip

10/10 Exceptional

Apr 1, 2023

Our stay at The Pavilions exceeded our expectations and made our vacation to Phuket memorable. We stayed in a villa with a private pool and in room spa option, which I would highly recommend taking advantage of. Our room was more than we could have imagined and we always came back to a tidy room and clean towels, which was refreshing after a long day. At the beginning of our stay we were introduced to Louise at breakfast who is apart of the guest relations team. She had the perfect suggestions for excursions and even suggested the top places to see on a day tour of Phuket. She made a point to say hello to all of the guests staying at the Pavilions every morning and to make sure everyone was enjoying their stay. After speaking with Louise, she introduced us to Andrew, another member of the guest relations team. Let me just say a huge thank you to him for helping us plan out our activities from the perfect excursions to “instagram able” spots on our day tour. It was very refreshing to have someone so attentive and positive during our stay, thank you so much! As said previously, we had the most relaxing in room massages by Nuch and Peaw. These women were very professional and ended with an herbal tea tasting in our living room area once the massages were complete. Finally we would like to recognize Wut, who showed us the best places around Phuket on our day tour. He always made sure to check on us throughout the week in case we needed anything , which we greatly appreciated !

Soleil, 7-night trip

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