Kempinski Hotel Grand Arena

Ski-in/ski-out hotel with spa, near Bansko Ski Resort

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Where to?

Dates

December 2025

January 2026

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers

Kempinski Hotel Grand Arena, nestled in a shopping district, offers a luxurious retreat with ski-in/ski-out access and downhill skiing. Unwind at the spa with a facial or hot stone massage, enjoy designer stores on site and 2 coffee shops/cafes.

Exceptional

Popular amenities

Airport transfer
Connecting rooms available
Bar
Parking available

Main amenities (12)

Daily housekeeping
Ski-in/ski-out access
3 restaurants and 2 bars/lounges
Full-service spa
Indoor pool and outdoor pool
Free children's club
Free supervised childcare
Ski storage
Ski passes
Health club
Outdoor tennis court
Sauna

For families (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Playground on site
Connecting/adjoining rooms available
Separate bathtub and shower

$198 total

includes taxes & fees

Nov 30 - Dec 1

Why we love this property

Dive into paradise

Luxuriate in indoor and outdoor pools at this hotel. The poolside restaurant and bar enhance the experience. Children can splash in their own pool.

Mountain spa retreat

Spa treatments, massages, and aromatherapy rejuvenate guests daily. A health club, hot springs, and garden create a perfect wellness escape.

Mountain luxury paradise

Marvel at the scenic mountain views from this luxury hotel with a garden-view restaurant. National park surroundings create a blissful retreat.

Room options

Check availability for these dates

Tonight

Nov 26 - Nov 27

Tomorrow

Nov 27 - Nov 28

All rooms

1 bed

2 beds

Showing 4 of 4 rooms

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout drapes/curtains

Separate bathtub and shower

36 sq m
City view
Sleeps 2
1 King Bed

Superior Room, 1 King Bed, Mountain View

Exceptional

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout drapes/curtains

Separate bathtub and shower

36 sq m
Mountain view
Sleeps 2
1 King Bed

Superior Room, 2 Twin Beds, Mountain View

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout drapes/curtains

Separate bathtub and shower

36 sq m
Mountain view
Sleeps 2
2 Twin Beds

Standard Room, 2 Twin Beds, City View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout drapes/curtains

Separate bathtub and shower

38 sq m
City view
Sleeps 2
2 Twin Beds

Similar properties

Pool
Spa
Pet friendly
Free WiFi

$106 total

includes taxes & fees

Nov 30 - Dec 1

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About the neighborhood

Pirin Street 96, Bansko, 2770

What's nearby

Bansko Ski Resort - 1 min walk - 0.0 km
SkiBansko by Traventuria - 5 min walk - 0.5 km
Bansko Gondola Lift - 5 min walk - 0.5 km
Vihren - 7 min walk - 0.6 km
Paisii Hilendarski Historical Center - 17 min walk - 1.4 km

Getting around

Sofia Airport (SOF) - 140 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)

Restaurants

‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
‪The Log House (Дървената Къща) - ‬5 min walk
‪The House - ‬5 min walk
‪Come Prima - ‬1 min walk
‪Happy End - ‬2 min walk

About this property

Kempinski Hotel Grand Arena

Placing you just steps from Bansko Ski Resort, Kempinski Hotel Grand Arena has ski-in/ski-out access, allowing you more time for downhill skiing. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Gallery Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. Ski passes and storage are also available.

At a glance

Hotel size

- 123 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in time starts at 3 PM
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*
- Free supervised childcare
- Free children's club

Pets

- Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
- Service animals welcome
- Pets must be supervised
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Onsite self parking (EUR 5 per day)
- Onsite valet parking (EUR 10 per day)
- Wheelchair-accessible parking and van parking on site

Transfers

- Airport shuttle on request (available 24 hours)*

Offsite

- Area shuttle*

Other information

- Smoke-free property

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–10:30 AM
3 restaurants
2 bars/lounges
2 coffee shops
Poolside bar
Coffee/tea in a common area
Barbecue grills
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Children's pool
Playground
Free supervised childcare/activities
Lifeguard on site

What to do

Tennis
Archery
Hiking/biking trails
Evening entertainment
Shopping
Pool table
Ecotours nearby
Golf lessons nearby
Mountain biking nearby
Mountain climbing nearby
Horse riding nearby
Safari nearby
Rafting nearby
Ice skating nearby
Hot springs nearby
Fishing nearby

Working away

Business center
4 meeting rooms
Conference space (2691 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bicycle rentals
Pool loungers
Ski storage

Facilities

5 buildings/towers
Built in 2005
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Fireplace in lobby
Television in common areas
Piano
24-hour fitness center
An outdoor pool
An indoor pool
Designer stores on site
Bicycle parking
Full-service spa
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
At least 80% of food locally-sourced
Vegetarian dining options
Locally-owned & organized tours & activities
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall

Accessibility

Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Visual alarms in hallways
Wheelchairs available on site
Bathroom emergency pull cord
Well-lit path to entrance
Stair-free path to entrance

Ski

Ski-in/ski-out access
Ski passes
Downhill skiing
Ski storage
Ski lifts nearby
Ski runs nearby
Ski lessons nearby
Snowboarding nearby
Ski rental shops
Snowmobiling nearby
Snowshoeing nearby

Room amenities

Be entertained

27-inch LCD TV
Cable TV channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Bathrobes and slippers

Sleep well

Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Bed sheets provided

What to enjoy

Balcony

Freshen up

Deep soaking bathtub
Separate bathtub and shower
Eco-friendly toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Dining

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fee & policy details

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: EUR 1.23 per person, per night

Optional extras

Airport shuttle service is offered for an extra charge of EUR 180 per person (one-way)
Area shuttle service is offered for an extra charge

Children & extra beds

In-room babysitting is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25

Parking

Self parking costs EUR 5 per day
Valet parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

Pool access available from 9:00 AM to 9:00 PM
The seasonal pool is open from June to October
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cashless transactions are available.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Arena Grand Hotel

Grand Arena Hotel

Grand Hotel Arena

Hotel Grand Arena

Kempinski Grand Arena

Kempinski Grand Arena Bansko

Kempinski Grand Arena Hotel

Kempinski Grand Hotel Arena

Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Bansko

Kempinski Resort Grand Arena

Kempinski Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Does Kempinski Hotel Grand Arena offer free cancellation for a full refund?

Yes, Kempinski Hotel Grand Arena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Grand Arena?

Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Kempinski Hotel Grand Arena?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Kempinski Hotel Grand Arena?

Yes. Self parking costs EUR 5 per day. Valet parking costs EUR 10 per day.

Is airport shuttle service offered by Kempinski Hotel Grand Arena?

Yes, an airport shuttle is available. The charge is EUR 180 per person one-way.

What are the check-in and check-out times at Kempinski Hotel Grand Arena?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Kempinski Hotel Grand Arena and nearby?

Have fun with onsite activities like archery and hiking, and practice your swing on the tennis courts. Additional recreation nearby includes hot springs, casino gaming, and safari tours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Kempinski Hotel Grand Arena also has 2 bars, a seasonal outdoor pool, and a 24-hour fitness center, as well as a sauna and a garden.