The rooms, bed linen, bathroom were spotlessly clean, before coming to the hotel, they sent a message about how we can help you and what we can do for you. The first day we entered, we had a problem with the air conditioning, we didn't care because we checked in very late. When we reported the situation the next day, they were kind to us and gave us terrace rooms without any price difference. I had a lot of hotel experience due to my work. There may be problems in every business, the effort and surprises given for the solution made us feel very valuable and surprised us. I did not expect such kindness and interest. The location is perfect, the tram is very close. We had a great hotel experience and we left very pleasant. We thank Sam and the Union Hotel family for their generous and kind hospitality.