We were told, because of our third-party rate, we were given a handicap accessible room. While serving the purpose for sleeping, the shower was a disaster. The hand wand - only means of water distribution - hose leaked spraying water all over the bathroom and the water at the floor level ran throughout the bathroom floor. Informing the office, they sent maintenance to replace wand and provided me with additional towels to mop up flooded bath floor. Would have expected they send someone to assist with cleanup. Also, I slipped and nearly fell during the cleanup efforts. This fiasco made us late for our dinner reservation. Next morning, lobby coffee was gone by 9:00 and was told to use in-room coffee maker. Cord was not plugged in, and outlet accessibility would have required crawling under desk. Ironically, many of the problems and accessibility issues we experienced, would be extremely complicated for someone with limited mobility.
We've contacted the manager and, to date, received no response. Perhaps our stay would have been much different if we were accommodated with a standard room.
We feel we should be compensated in some way. Is that something Hotels.com would negotiate or do we work through 3 Peaks management?