In the heart of Cuernavaca, Holiday Inn Cuernavaca, an IHG Hotel offers a vibrant retreat with a poolside bar and 2 outdoor pools. Enjoy garden views at Las Cascadas restaurant or explore the nearby city center. With free in-room WiFi, helpful staff have left previous guests impressed.
Ethnobotanical Garden and Museum of Traditional and Herbal Medicine - 8 min walk - 0.8 km
Plaza de Armas - 12 min drive - 3.4 km
Cuauhnahuac Regional Museum - 12 min drive - 3.4 km
Cuernavaca Golf Club - 19 min drive - 3.0 km
Tabachines Golf Club - 26 min drive - 2.7 km
Getting around
Benito Juarez International Airport (MEX) - 100 min drive
Restaurants
Carnes Al Carbon El Rey De Reyes - 5 min walk
Don Atilio - 5 min walk
Solariega - 8 min walk
Restaurante El Pueblito - 5 min walk
Café Punta del Cielo - 3 min walk
About this property
Holiday Inn Cuernavaca by IHG
Enjoy your visit to Cuernavaca with a stay at Holiday Inn Cuernavaca by IHG. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Las Cascadas, which serves breakfast, lunch, and dinner. A poolside bar, a fitness center, and a children's pool are other highlights. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
120 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed (dogs only, 1 total, up to 11 lbs per pet)*
Specific rooms only, restrictions apply*
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free secured, uncovered onsite self parking
Free secured, uncovered onsite valet parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–noon on weekdays and 7:00 AM–1:00 PM on weekends
Restaurant
Bar/lounge
Poolside bar
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
Playground
Children's menu
Working away
24-hour business center
Meeting rooms
Conference space (28417 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
5 buildings/towers
Safe-deposit box at front desk
Terrace
Fitness center
2 outdoor pools
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Assistive listening devices available
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Pillow menu
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Las Cascadas - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 545 for adults and MXN 265 for children
Children & extra beds
Rollaway beds are available for MXN 570.0 per night
Pets
Pets are allowed for an extra charge of MXN 982.5 per pet, per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Cuernavaca
Holiday Inn Hotel Cuernavaca
Holiday Inn Cuernavaca Hotel
Cuernavaca Holiday Inn
Frequently asked questions
Does Holiday Inn Cuernavaca by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Cuernavaca by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Cuernavaca by IHG?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Holiday Inn Cuernavaca by IHG?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of MXN 982.5 per pet, per night. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Holiday Inn Cuernavaca by IHG?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Holiday Inn Cuernavaca by IHG?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Holiday Inn Cuernavaca by IHG and nearby?
Holiday Inn Cuernavaca by IHG has 2 outdoor pools and a fitness center.
Are there restaurants at or near Holiday Inn Cuernavaca by IHG?
Yes, Las Cascadas offers garden views.
What's the area around Holiday Inn Cuernavaca by IHG like?
Holiday Inn Cuernavaca by IHG is in Acapantzingo, a short 6-minute walk from Ethnobotanical Garden and Museum of Traditional and Herbal Medicine.
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Reviews
Holiday Inn Cuernavaca by IHG Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.4
Location
8.8
Staff & service
8.6
Property conditions & facilities
Popular mentions
Service staff
Room
Food
Breakfast
Reviews
Verified
10/10 Exceptional
Feb 6, 2026
Rooms were spacious and perfect with the AC and amenities.
Subhashis
Subhashis, 1-night trip
Verified
10/10 Exceptional
Jan 4, 2026
Great location
margarita
margarita, 5-night trip
Verified
8/10 Very good
Jan 2, 2026
Good buffete breakfast. Good service.
Jorge
Jorge, 4-night trip
Verified
10/10 Exceptional
Sep 2, 2025
The staff is very friendly and attentive, the hotel is very clean and safe.
Thank you for all your attention
margarita
margarita, 5-night trip
Verified
10/10 Exceptional
Jul 15, 2024
Great service and cleanliness.
A very American style hotel with equal ammenities. Very clean, excellent maid service, comfy beds and super clean sheets and covers. Food was also good and sevice also.
Would highly recommend it!
Diana
Diana, 7-night trip
Verified
10/10 Exceptional
Dec 10, 2024
If you want a nice place, friendly staff, and overall comfort, then this is the place for you.
All of the staff is extremely helpful and friendly especially for those who don’t speak Spanish.
Oh and it’s also pet friendly so make sure you bring your 4 legged friends.
Michael
Michael, 1-night trip
Verified
6/10 Good
Nov 5, 2023
Property is decent but restaurant service is super slow and my room’s A/C never got cold (even after hours of being on). Location is good and the staff is friendly, but the rooms are super noisy
Enrique
Enrique, 1-night trip
Verified
10/10 Exceptional
May 28, 2025
Beautifu hotel. Very nice stay.
Joaquin P
Joaquin P, 2-night trip
Verified
10/10 Exceptional
Nov 19, 2025
Todo excelente.
Manuel
Manuel, 1-night trip
Verified
8/10 Very good
Mar 30, 2024
Good hotel to spend the weekend
Victor
Victor, 1-night trip
Verified
10/10 Exceptional
Sep 19, 2025
Location
Juan
Juan, 3-night trip
Verified
10/10 Exceptional
Sep 25, 2025
Excelente
laodice
laodice, 1-night trip
Verified
10/10 Exceptional
Dec 21, 2024
Great placec
Erwin
Erwin, 2-night trip
Verified
10/10 Exceptional
Aug 11, 2025
Very Nice and clean and accesible !!!
Edna
Edna, 2-night trip
Verified
10/10 Exceptional
Jan 5, 2025
Perfect for a relaxed weekend
Elsa
Elsa, 1-night trip
Verified
8/10 Very good
Jan 11, 2026
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Alfredo
Alfredo, 1-night trip
Verified
10/10 Exceptional
Oct 13, 2025
Na
America Selene
America Selene, 3-night trip
Verified
8/10 Very good
Aug 7, 2025
Sss
Ruben
Ruben, 3-night trip
Verified
8/10 Very good
Oct 26, 2025
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María Eugenia
María Eugenia, 2-night trip
Verified
8/10 Very good
May 19, 2024
Nice and inexpensive- air conditioning is not great . But otherwise nice hotel
Scott
Scott, 2-night trip
Verified
10/10 Exceptional
Oct 2, 2023
Agradable
Ernesto
Ernesto, 2-night trip
Verified
10/10 Exceptional
Jun 12, 2025
K
Francisco
Francisco, 1-night trip
Verified
8/10 Very good
Sep 17, 2025
The gym is not good. Most of the machines do not work.