The Wi-Fi at this hotel is extremely unreliable. Many rooms have no signal at all, and others only have a very weak connection. The only rooms with a somewhat decent signal are those near the elevator, yet the hotel advertises Wi-Fi throughout the rooms. Staff blamed the issue on a recent storm, but I experienced the exact same problem months earlier.
When I checked in and discovered that my room had almost no signal, I asked to switch so I could work the next day. The room I was moved to ended up having no signal whatsoever. When I requested another switch to a room closer to the elevator, the front desk agent, Maranda, refused—saying guests are only allowed one switch—even though I could see empty rooms in that area. I even asked to switch back to my original room, but she refused that as well. She also offered no alternatives, such as allowing me to work from a conference room or another part of the hotel with a stronger signal.
She basically ignored me, and continued scrolling on her phone while I explained that I needed Wi-Fi for a full day of work meetings. I left a message for the manager but never received any response or compensation for the false advertising and the inconvenience. Ultimately, I checked out early the next morning and moved to another hotel for the duration of my trip that actually provided working Wi-Fi and had great service. I go to the area regularly for work but will never be staying there again.