There were bug markings in cabinet,couldn't get trash bags or a broom..we paid for a room we don't get an had to turn guests away,our balcony was soaked the whole time,we were short two beds,one was in the floor the whole time with no blankets,I had a copy of what I booked,bc I booked something bigger after cancelling a room like that and I pd more for it,the new room that we didn't get,I've tried to work this out with compass cove and hotels.com it ruined our trip ,no one has done anything about this nightmare,we feel it was intentional,...and I will be taking the next steps