I recently stayed at Jolly Beach Resort for a week, hoping for a relaxing Caribbean getaway, but it turned into a nightmare from start to finish. What was supposed to be a budget-friendly all-inclusive turned out to be anything but, thanks to a combination of poor service, hidden charges, and subpar facilities. I wouldn’t recommend this place to my worst enemy.
Right from check-in, the staff were extremely rude and unhelpful. They barely acknowledged us, and any questions we had were met with curt responses or eye rolls. It set a terrible tone for the entire trip. To make matters worse, they hit you with hidden fees left and right – things like “resort fees” that weren’t mentioned in the booking, extra charges for Wi-Fi that was advertised as free, and even surprise costs for using certain beach amenities. It felt like a scam designed to nickel-and-dime guests at every turn.
The rooms were another major letdown. They don’t get cleaned daily, and there’s no proper housekeeping service at all. We had to dispose of our own garbage, trekking it down to some distant bin ourselves because no one would come to empty the trash cans. The AC didn’t work properly either; it was either blasting freezing air sporadically or not at all, leaving the room stuffy and uncomfortable in the tropical heat. And don’t get me started on the towels – we had to beg the front desk multiple times for new shower towels, as they weren’t replaced automatically and the ones provided were often damp or worn