Booked a night away with my husband.
First, no remote for the TV, we eventually got one.
Rooms are supposedly soundproof, not when you're placed in a room with an adjoining room, separated by a door. We could hear full conversation frrom the guests in the adjoining room. Reception upgraded us to another room.
The new room, had no TV remote, turns out they had removed the remote to put in our first room.
Drinks are expensive, view is not as described, food was mediocre. Breakfast was sparse. Staff were pleasant enough. I didnt know it was in administration when i booked, it definitely shows.
Also, a deposit of £100 requested upon arrival, no mention of this on booking or hotel website.
Not a 5 star hotel.