So I don't leave reviews often but this one gave me so many mixed feelings that I think I should. I mainly booked this hotel because the reviews were good, the pool looked good for the kids, and the price was right. However, upon arrival I had to wait to get checked in because of a line of people which was fine I didn't mind waiting but the elevator was right there in the lobby and ALOT of people were waiting for it. It was stuck on the 4th floor the whole time I was in line. Never moved once. People kept coming to the front desk lady to complain while she was trying to get everyone checked in. Once checked in I went outside to get my family and things came back in the elevator still hadn't moved. I felt for the families that had kids cause they said they were on the 7th floor. Come to find out the elevator on the other end of the hotel was also out of order so the stairs were the only option at that point. We were on the 2nd floor which was nice we didn't have to climb to the top. Once in the room , It was pretty clean, the AC was cold, and you could tell it had been updated. no issues with the room. the next morning breakfast was decent, nothing fancy. When it comes to the pool, the kids loved it, However as a parent I saw a few things that were pretty concerning, mainly safety things. there were no drains on the outside of the pool on the floor so every time someone got out water was just everywhere. several kids slipped. Would I stay here again? maybe if I was in the area