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Luna Palace Hotel and Suites

3.0 star property
Beachfront hotel with outdoor pool, near Cerritos Beach

Choose dates to view prices

Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Property video
Breakfast, lunch and dinner served
Front of property
View from room
Welcome to Luna Palace Hotel and Suites, a family-friendly haven in Zona Dorada. Relax by the pool with a swim-up bar or unwind at the garden, where you can connect to WiFi. Previous guests rave about the helpful staff.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Kitchenette
  • Premium TV channels
  • Garden

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, Kitchenette, Partial Ocean View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Family Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Balcony
Separate sitting area
Separate dining area
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, Kitchenette, No view

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, No view

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Studio, Kitchenette, Ocean View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Studio, Kitchenette, Ocean View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Playa Brujas - 2 min walk - 0.2 km
  • Cerritos Beach - 14 min walk - 1.2 km
  • El Cid Country Club Golf Course - 14 min drive - 3.1 km
  • Mazatlan International Center - 15 min drive - 4.6 km
  • Mazatlán Aquarium - 28 min drive - 6.6 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Diego's Beach House - ‬3 min walk
  • ‪Grand Central Bar at Oceano Palace - ‬2 min walk
  • ‪Las Palomas - ‬4 min walk
  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk

About this property

Luna Palace Hotel and Suites

Luna Palace Hotel and Suites is a great choice for your beach stay in Mazatlán, putting you near activities like surfing/body boarding. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness center. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A poolside bar and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.

All inclusive

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide

What to do

  • On the beach
  • Ecotours nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Smooth flooring in room

Room amenities

Be entertained

  • 29-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 280 for adults and MXN 220 for children

Children & extra beds

  • Rollaway beds are available for MXN 300 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites offer free cancellation for a full refund?

Yes, Luna Palace Hotel and Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Luna Palace Hotel and Suites?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Luna Palace Hotel and Suites?

Sorry, pets aren't allowed.

Is parking offered on site at Luna Palace Hotel and Suites?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Luna Palace Hotel and Suites?

No, this hotel doesn't have a casino, but Casino del Rey (3-min drive) and MonteCarlo Casino (5-min drive) are both nearby.

What is there to do at Luna Palace Hotel and Suites and nearby?

Have fun with nearby activities such as body boarding and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a waterslide and a fitness center. Luna Palace Hotel and Suites also has a garden.

Are there restaurants at or near Luna Palace Hotel and Suites?

Yes, there's an onsite restaurant.

Does Luna Palace Hotel and Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a refrigerator, a microwave, and cookware.

Does Luna Palace Hotel and Suites have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Luna Palace Hotel and Suites like?

Luna Palace Hotel and Suites is a short 2-minute walk from Playa Brujas and 2 minutes' walk from Islands and Protected Areas of the Gulf of California.

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Reviews

Luna Palace Hotel and Suites Reviews

8.0

Very Good

8.2

Cleanliness

8.8

Location

8.0

Staff & service

8.6

Eco-friendliness

7.8

Property conditions & facilities

What guests liked

  • The beach was calm, peaceful, and perfect with soft sand and easy access. (14 reviews)
  • The pool area was very nice, relaxing, and fun with daily music and activities. (10 reviews)
  • The breakfast buffet offered a wide variety of delicious options. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Beach
Location
Restaurant
Accomodation Type
Water
Ocean view
Bar
Food

Reviews

10/10 Exceptional

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Denis, 9-night trip

10/10 Exceptional

Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
2-night trip

10/10 Exceptional

Everything was very nice and the works very helpful
Patricia, 3-night trip

10/10 Exceptional

Excellent

Another great stay at Luna Palace. One of the best spots in all of Mazatlan.
Maria, 2-night trip

10/10 Exceptional

5 stars
Duc, 7-night trip

8/10 Very good

Simple, clean, well kept and quiet. Lovely pool.
Nicholas, 6-night trip

10/10 Exceptional

It’s beautiful!! Close to the beach..it’s calm and peaceful…
Nayely, 3-night trip

8/10 Very good

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Timothy David, 6-night trip

8/10 Very good

Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢
Donald, 9-night trip

2/10 Poor

advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service
Luis, 6-night trip

8/10 Very good

This property was being renovated during our stay. I was lucky enough to get one of the recently renovated rooms. The workers started promptly at 7:00 a.m. and quit at 6:00 p.m. Being an early riser, this was not an issue for me. The workers were very respectful and there were no issues in that regard. The housekeeping staff and the front desk/bell hop were all capable and pleasant. My only criticism would be of the restaurant/bar service, especially in the afternoons. This has always been an issue at this hotel. Overall this stay was a good one.
Dianna, 14-night trip

6/10 Good

Customer service can be improve as not all staff were friendly! Also, called front desk one time for towels but came more then an hour late!
Jose Antonio Jaime, 4-night trip

6/10 Good

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.
Steph, 7-night trip

8/10 Very good

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.
Kelly, 11-night trip

8/10 Very good

Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!
Murraymm, 13-night trip

10/10 Exceptional

El servicio.. limpieza de la habitacion y la comida del buffet
martha, 2-night trip

6/10 Good

FALTA MI FACTURA

Mi estancia fue en fin de mes, y no me han facturado mi estancia.
Martin, 1-night trip

10/10 Exceptional

Todo muy bien! Excelente hotel para descansar
Marysela, 2-night trip

10/10 Exceptional

Cambio de hotel

Lo único que no me gustó es que yo reserve en el hotel Luna Palace y me mandaron a otro hotel llamado Pacific Palace
NORA, 2-night trip

10/10 Exceptional

Todo bien, de echo nos dieron la habitación antes de tiempo, el personal muy amable y en el restaurante muy atentos a todo, gracias 🙏
María Fernanda, 5-night trip

8/10 Very good

Excelente servicio en comedor

Ok
Maria Luisa, 4-night trip

8/10 Very good

Good food, clean facilities, easy access to the beach, great views.
Cecilio, 3-night trip

10/10 Exceptional

The place is amazing. The staff super welcoming and friendly
Angela, 5-night trip

10/10 Exceptional

Excelente opción para hospedarte!
Jesus Arturo, 1-night trip

10/10 Exceptional

Exelente hotel, la gente que trabaja muy serviciales y amables.
Luis Alberto, 3-night trip