I get the impression that Pyramid Lake Lodge is aiming to present itself as a higher-end resort, largely because of its beautiful setting and stunning lake views. However, I found the service, amenities, and room quality to be fairly average and not reflective of the price point.
There were noticeable maintenance issues in our room. Our coffee machine initially didn’t work. We also noticed water scale buildup on the shower walls, showerhead, and faucet; sections of wallpaper starting to lift; and tiles or mats curling up. I even lost my balance at one point after tripping on the uneven flooring.
The lighting along the walkway from the rooms to the hot tub area was also quite dim, making it difficult and somewhat unsafe to navigate at night.
In addition, housekeeping often left cleaning supplies piled on the floor outside our door, which looked quite unprofessional. While I understand that daily room turnover isn’t part of the service, I would still expect that basic items like coffee and tea be restocked and the bed made. It was disappointing to have to visit the front office to request such basic amenities.
Overall, the location and scenery are exceptional, but the attention to detail and level of service need improvement for the lodge to truly meet the “higher-end resort” standard it appears to be striving for.