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Krystal Ixtapa All Inclusive

3.0 star property
Ixtapa beachfront resort with 3 restaurants and spa

Choose dates to view prices

Relax by the garden or get active with fitness classes and volleyball at Krystal Ixtapa. Treat yourself to a rejuvenating spa treatment, enjoy a meal at one of 3 restaurants, and unwind with in-room WiFi. Guests rave about the playground for kids.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The current price is $159
$191 total
includes taxes & fees
Jun 3 - Jun 4

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

7.8 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 34 sq m
  • Sleeps 3

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 3

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The price is $186
$223 total
includes taxes & fees
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About the neighborhood

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Delfiniti - 7 min walk - 0.6 km
  • Magic World Aquapark - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 9 min walk - 0.8 km
  • Marina Ixtapa - 15 min walk - 1.3 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Alex Sport Bar - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk

About this property

Krystal Ixtapa All Inclusive

  • At Krystal Ixtapa All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Zihuatanejo Bay. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive resort include a fitness center, a children's pool, and a snack bar/deli.

All inclusive details

  • This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

At a glance

DONE

Hotel size

    • 255 units
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Garden
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide
  • Reception hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 27-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM
  • Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

Does Krystal Ixtapa All Inclusive offer free cancellation for a full refund?

Yes, Krystal Ixtapa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Ixtapa All Inclusive?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.

Are pets allowed at Krystal Ixtapa All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Ixtapa All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Krystal Ixtapa All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Krystal Ixtapa All Inclusive and nearby?

Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Krystal Ixtapa All Inclusive also has 2 bars, a waterslide, and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Krystal Ixtapa All Inclusive?

Yes, there are 3 onsite restaurants.

Does Krystal Ixtapa All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Ixtapa All Inclusive like?

Krystal Ixtapa All Inclusive is a short 4-minute walk from El Palmar Beach and 6 minutes' walk from Delfiniti.

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Reviews

Krystal Ixtapa All Inclusive Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

7.8

Staff & service

7.2

Property conditions & facilities

Popular mentions

Room
Service staff
Food
Beach
Elevator
Restaurant
Children
Water
Location
Family friendly

Reviews

Verified

10/10 Exceptional

Clean room and the staff was super helpful and friendly
Armando, 2-night trip
Verified

10/10 Exceptional

Staff was very good ! Nice clean rooms, safe
Jordan, 7-night trip
Verified

10/10 Exceptional

Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
Steven John, 14-night trip
Verified

8/10 Very good

The staff and management were helpful to o address any issues.
Dorothea, 6-night trip
Verified

8/10 Very good

The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Oscar, 3-night trip
Verified

8/10 Very good

our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Teresa, 6-night trip
Verified

10/10 Exceptional

The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Joanne, 14-night trip
Verified

10/10 Exceptional

Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.
Evelyn Lechuga, 3-night trip
Verified

10/10 Exceptional

We have been going there for years, hotel staff are excellent.
14-night trip
Verified

10/10 Exceptional

The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
HARRY, 7-night trip
Verified

8/10 Very good

Clean room
gerardo, 7-night trip
Verified

10/10 Exceptional

The staff is great and very friendly.
Guadalupe, 3-night trip
Verified

10/10 Exceptional

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Tammy A., 2-night trip
Verified

2/10 Poor

Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.
Michael Jason, 7-night trip
Verified

10/10 Exceptional

Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!
Jean, 2-night trip
Verified

2/10 Poor

The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Eva, 1-night trip
Verified

6/10 Good

Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.
Kristine, 2-night trip
Verified

8/10 Very good

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Rosario, 7-night trip
Verified

10/10 Exceptional

Great service.!!!
Silvia, 2-night trip
Verified

6/10 Good

Poor meals
Great view
Eujenio, 2-night trip
Verified

10/10 Exceptional

The concierge team was very helpful and gentle.
Yesenia, 1-night trip
Verified

4/10 Fair

Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max
Tommy, 6-night trip
Verified

6/10 Good

we didnt like the food.
Michael, 2-night trip
Verified

10/10 Exceptional

Excelentw
Hugo Jazhiel, 1-night trip
Verified

10/10 Exceptional

Really nice place to stay.
Jesus, 3-night trip