Experience the perfect blend of relaxation and excitement at Quality Inn & Suites Palm Island Indoor Waterpark. Take advantage of free continental breakfast, unwind at the bar or in the arcade/game room, and enjoy quality time with family by the children's pool with a waterslide. With multilingual staff and free WiFi, this hotel has everything you need for a fun-filled stay.
Reviews
5.05.0 out of 10
Popular amenities
Electric vehicle charging point
Connecting rooms available
Free breakfast
Pet friendly
Laundry facilities
Free WiFi
Main amenities (12)
Daily housekeeping
Water park
Waterslide
Room service
24-hour business center
Business center
Meeting rooms
24-hour front desk
Arcade/game room
Front-desk safe
ATM/banking services
Vending machine
For families (6)
Children stay free
Free cribs/infant beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
The current price is $80
$80
$89 total
includes taxes & fees
Aug 17 - Aug 18
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Room, 2 Double Beds, Smoking
Room, 2 Double Beds, Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
Sleeps 4
2 Double Beds
View all photos for Room, 1 King Bed, Accessible, Non Smoking
Room, 1 King Bed, Accessible, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
Sleeps 2
1 King Bed
View all photos for Room, 2 Double Beds, Accessible, Non Smoking
Room, 2 Double Beds, Accessible, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
Sleeps 4
2 Double Beds
View all photos for Room, 2 Double Beds, Smoking
Room, 2 Double Beds, Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
Sleeps 4
2 Double Beds
View all photos for Standard Room, 1 King Bed, Non Smoking
Standard Room, 1 King Bed, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
2 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Double Beds, Non Smoking
Standard Room, 2 Double Beds, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
2 sq m
Sleeps 4
2 Double Beds
Similar properties
FairBridge Inn & Suites Batavia - Darien Amusement Park
FairBridge Inn & Suites Batavia - Darien Amusement Park
Palm Island Indoor Waterpark - 5 min walk - 0.5 km
Batavia Downs Casino - 18 min walk - 1.5 km
United Memorial Medical Center - 4 min drive - 2.9 km
Rochester Regional Health - 4 min drive - 2.9 km
Horseshoe Lake - 9 min drive - 12.1 km
Getting around
Greater Rochester Intl. Airport (ROC) - 34 min drive
Buffalo Niagara Intl. Airport (BUF) - 36 min drive
Restaurants
Starbucks - 10 min walk
Batavia Downs Gaming & Hotel - 17 min walk
Taco Bell - 2 min drive
McDonald's - 2 min drive
Burger King - 3 min drive
About this property
Quality Inn & Suites Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. Free perks include WiFi, self parking, and on-the-go breakfast daily between 7:00 AM and 10:00 AM.
Languages
English
At a glance
DONE
Hotel size
194 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets allowed*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Electric vehicle charging point on site
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free on-the-go breakfast each morning 7:00 AM–10:00 AM
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
Water park access (surcharge)
What to do
Golfing nearby
Working away
24-hour business center
Meeting rooms
Conference space (7319 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Water park access (surcharge)
Arcade/game room
Waterslide
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Elevator
Assistive listening devices available
Room amenities
Be entertained
Television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Renovations and closures
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
Children's pool
Indoor pool
Children & extra beds
Rollaway beds are available for USD 20.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per accommodation, per night
Pool, spa, & gym (if applicable)
Facility access costs USD 15 per person, per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia
Frequently asked questions
Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?
Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?
Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.
Is there an onsite casino at Quality Inn & Suites Palm Island Indoor Waterpark?
No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.
What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?
Quality Inn & Suites Palm Island Indoor Waterpark has a waterslide and an arcade.
What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?
Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Quality Inn & Suites Palm Island Indoor Waterpark Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.0/10
Cleanliness
6.6/10
Staff & service
4.4/10
Amenities
4.6/10
Property conditions & facilities
4.4/10
Eco-friendliness
Popular mentions
Room
Bed
Water park
Service staff
Breakfast
Bathroom
Children
Elevator
Restaurant
Food
Reviews
10/10 Exceptional
May 22, 2025
Great staff great stay
Ryan
Ryan, 1-night trip
2/10 Poor
Jul 24, 2025
Smelly hotel
So Bad!!!! broken furniture.
The rooms are old and smelly. Go somewhere else. Don't book a room there. Go to Best Western just down the street.
Charles
Charles, 2-night trip
4/10 Fair
Jun 22, 2025
Poor hotel, but excellent staff
The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.
Patrick
Patrick, 1-night trip
2/10 Poor
Jun 22, 2025
It dirty only pro is their store around us
Cristal
Cristal, 2-night trip
6/10 Good
Jul 4, 2025
It did the job
We stopped just overnight to sleep, so I can't comment on everything. But for just sleeping it was fine enough besides our room never cooled down, would probably not return though, was absolutely nothing wrong with the place but can definitely get nicer for the money
James
James, 1-night trip
2/10 Poor
Jul 6, 2025
Would not recommend
Disgusting.
Casey
Casey, 2-night trip
2/10 Poor
Jul 11, 2025
Awfil
This hotel is a total dump. It is disgusting and run down. We stayed here solely for our special needs 5 year old to get to play at the water park. The water park is closed Monday-Friday and only open weekends. This is not listed anywhere on the website. Our daughter was devastated.
Daniel
Daniel, 1-night trip
4/10 Fair
Jul 20, 2025
Lobby was nice and desk staff was very friendly. The room was disgusting! Patched wall. The curtain didn’t close and has hanging half off and couldn’t be fixed…. Had street light shining in face all night long. The floors were so nasty and didn’t dare touch the air conditioner, it looked like it hasn’t been cleaned in years☹️
Verified traveler
1-night trip
10/10 Exceptional
Apr 18, 2025
Amazing very nice people all around !
Darlene
Darlene, 3-night trip
2/10 Poor
Jun 1, 2025
The place was awful . They falsely advertised with hotel.com. It looked like a refugee camp. The security door broke, 1 elevator worked, walls and carpets dirty, laundry thrown into hallways . Hotel smelled!
Frances
Frances, 1-night trip
10/10 Exceptional
Apr 11, 2025
Great
Migdalia
Migdalia, 1-night trip
4/10 Fair
Jun 12, 2025
The room smelled. No toilet paper in the bathroom. The hotel still uses the small shampoo bottles instead of having large dispensors on the shower wall. Side entrance door to the hotel could not be locked so anyone could come into the side door. Bed was not comfortable.
James
James, 1-night trip
6/10 Good
May 21, 2025
I requested a ground floor room with two beds (smoking) almost a month prior. When I arrived they first assigned a room on the second floor. It had a king size bed. The next room was on the third floor and only one working elevator.
jeffery
jeffery, 5-night trip
4/10 Fair
May 17, 2025
Definitely need some improvements. Door key reader didn’t work, needed to get a different room because of it. So much cigarette smoke fumes in the place as well.
Dylan
Dylan, 1-night trip
2/10 Poor
Apr 23, 2025
Many things to share, but…
MASAHIRO
MASAHIRO, 2-night trip
2/10 Poor
May 16, 2025
beware! do not enter!
FRAUD: picture on line is NOT from this property. so nasty by the time i got to my room i didnt even go inside of room. would never go in water or go barefoot in anything these people run.looked like a lot of long term stay clients who may have been "down on their luck"
Catherine
Catherine, 1-night trip
6/10 Good
Apr 23, 2025
Stayed one night to be near family event. Room was clean enough. Noisy, unclean fan in bathroom with exposed wiring. Common areas looked worn and run down. "Continental breakfast" was granola bars and breakfast bars from BJ's and bulk cold cereal. Did not view water park. Overall below average
Stewart
Stewart, 1-night trip
2/10 Poor
Apr 12, 2025
Room booked and charged for was not available. Property was dingy and worn-out.
Arthur
Arthur, 1-night trip
4/10 Fair
Apr 16, 2025
We had reserved 3 King rooms and when we arrived he told us they only have Queen beds left which certainly were not Queen but double beds !!!!
Maynard Lorne
Maynard Lorne, 1-night trip
4/10 Fair
May 25, 2025
Not recommend
Elevators 100+yds from front office n check-in. First set of 3rd floor room access cards didn’t work. 2nd set on 4th floor didn’t work AND the floor stank of cigarette smoke. Carpets on 1, 3 n 4th floors old and worn. Finally got a room on 1st floor…it was better, at least no stale cigarette smoke.
Mark
Mark, 1-night trip
2/10 Poor
May 18, 2025
stay literally anywhere else
upon arrival i thought we must be at the wrong place… it’s nothing like the photos online. extremely rundown, and quite frankly scary. we witnessed a drug deal in the parking lot while unloading our bags from the car. and when we got to our room, we had to turn right around and leave because there was a cockroach right on the wall.
NOT family friendly and not safe for kids. we couldn’t get out of there fast enough.
only positive was that the staff was understanding and rectified the situation.
Jonas
Jonas, 2-night trip
2/10 Poor
Apr 23, 2025
Bad
Dennis
Dennis, 1-night trip
10/10 Exceptional
Nov 17, 2024
Good location, easy access from I-90, helpful staff. The room is spacious and comfortable.
Verified traveler
1-night trip
4/10 Fair
Apr 7, 2025
Don’t Stay at This Establishment
The room was clean and the furniture was old. The carpets throughout the hotel were clean but dingy. I was on the 4th floor and the elevator was broken and hadn’t been repaired since 2024. There were open guest rooms next to mine. The price included breakfast which was mediocre. Needless to say I have doubts staying at another Quality Inn
Jennifer
Jennifer, 1-night trip
8/10 Very good
Nov 4, 2024
Location and water park was great
Rooms need a refresh