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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Batavia family-friendly hotel with water park

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

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Interior
Lobby
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Restaurant
Experience the perfect blend of relaxation and excitement at Quality Inn & Suites Palm Island Indoor Waterpark. Take advantage of free continental breakfast, unwind at the bar or in the arcade/game room, and enjoy quality time with family by the children's pool with a waterslide. With multilingual staff and free WiFi, this hotel has everything you need for a fun-filled stay.

Reviews

5.0 out of 10

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Free breakfast
  • Pet friendly
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Water park
  • Waterslide
  • Room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Arcade/game room
  • Front-desk safe
  • ATM/banking services
  • Vending machine

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is $80
$89 total
includes taxes & fees
Aug 17 - Aug 18

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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6.6 out of 10, 1,002 reviews
The price is $85
$99 total
includes taxes & fees
Aug 10 - Aug 11
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About the neighborhood

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Greater Rochester Intl. Airport (ROC) - 34 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. Free perks include WiFi, self parking, and on-the-go breakfast daily between 7:00 AM and 10:00 AM.

Languages

English

At a glance

DONE

Hotel size

    • 194 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:00 AM–10:00 AM
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Water park access (surcharge)

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (7319 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Water park access (surcharge)
  • Arcade/game room
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Facility access costs USD 15 per person, per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?

Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.

Is there an onsite casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.

What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?

Quality Inn & Suites Palm Island Indoor Waterpark has a waterslide and an arcade.

What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?

Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0

5.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Popular mentions

Room
Bed
Water park
Service staff
Breakfast
Bathroom
Children
Elevator
Restaurant
Food

Reviews

10/10 Exceptional

Great staff great stay
Ryan, 1-night trip

2/10 Poor

Smelly hotel

So Bad!!!! broken furniture. The rooms are old and smelly. Go somewhere else. Don't book a room there. Go to Best Western just down the street.
Charles, 2-night trip

4/10 Fair

Poor hotel, but excellent staff

The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.
Patrick, 1-night trip

2/10 Poor

It dirty only pro is their store around us
Cristal, 2-night trip

6/10 Good

It did the job

We stopped just overnight to sleep, so I can't comment on everything. But for just sleeping it was fine enough besides our room never cooled down, would probably not return though, was absolutely nothing wrong with the place but can definitely get nicer for the money
James, 1-night trip

2/10 Poor

Would not recommend

Disgusting.
Casey, 2-night trip

2/10 Poor

Awfil

This hotel is a total dump. It is disgusting and run down. We stayed here solely for our special needs 5 year old to get to play at the water park. The water park is closed Monday-Friday and only open weekends. This is not listed anywhere on the website. Our daughter was devastated.
Daniel, 1-night trip

4/10 Fair

Lobby was nice and desk staff was very friendly. The room was disgusting! Patched wall. The curtain didn’t close and has hanging half off and couldn’t be fixed…. Had street light shining in face all night long. The floors were so nasty and didn’t dare touch the air conditioner, it looked like it hasn’t been cleaned in years☹️
1-night trip

10/10 Exceptional

Amazing very nice people all around !
Darlene, 3-night trip

2/10 Poor

The place was awful . They falsely advertised with hotel.com. It looked like a refugee camp. The security door broke, 1 elevator worked, walls and carpets dirty, laundry thrown into hallways . Hotel smelled!
Frances, 1-night trip

10/10 Exceptional

Great
Migdalia, 1-night trip

4/10 Fair

The room smelled. No toilet paper in the bathroom. The hotel still uses the small shampoo bottles instead of having large dispensors on the shower wall. Side entrance door to the hotel could not be locked so anyone could come into the side door. Bed was not comfortable.
James, 1-night trip

6/10 Good

I requested a ground floor room with two beds (smoking) almost a month prior. When I arrived they first assigned a room on the second floor. It had a king size bed. The next room was on the third floor and only one working elevator.
jeffery, 5-night trip

4/10 Fair

Definitely need some improvements. Door key reader didn’t work, needed to get a different room because of it. So much cigarette smoke fumes in the place as well.
Dylan, 1-night trip

2/10 Poor

Many things to share, but…
MASAHIRO, 2-night trip

2/10 Poor

beware! do not enter!

FRAUD: picture on line is NOT from this property. so nasty by the time i got to my room i didnt even go inside of room. would never go in water or go barefoot in anything these people run.looked like a lot of long term stay clients who may have been "down on their luck"
entry way to our room strong cigareete smaell
close up of fourth floor foyer outside of elevator
elevator interior
area ouside elevator on fourth floor heavy cigarette smaell like a dive bar before smoking bans
Catherine, 1-night trip

6/10 Good

Stayed one night to be near family event. Room was clean enough. Noisy, unclean fan in bathroom with exposed wiring. Common areas looked worn and run down. "Continental breakfast" was granola bars and breakfast bars from BJ's and bulk cold cereal. Did not view water park. Overall below average
Stewart, 1-night trip

2/10 Poor

Room booked and charged for was not available. Property was dingy and worn-out.
Arthur, 1-night trip

4/10 Fair

We had reserved 3 King rooms and when we arrived he told us they only have Queen beds left which certainly were not Queen but double beds !!!!
Maynard Lorne, 1-night trip

4/10 Fair

Not recommend

Elevators 100+yds from front office n check-in. First set of 3rd floor room access cards didn’t work. 2nd set on 4th floor didn’t work AND the floor stank of cigarette smoke. Carpets on 1, 3 n 4th floors old and worn. Finally got a room on 1st floor…it was better, at least no stale cigarette smoke.
Mark, 1-night trip

2/10 Poor

stay literally anywhere else

upon arrival i thought we must be at the wrong place… it’s nothing like the photos online. extremely rundown, and quite frankly scary. we witnessed a drug deal in the parking lot while unloading our bags from the car. and when we got to our room, we had to turn right around and leave because there was a cockroach right on the wall. NOT family friendly and not safe for kids. we couldn’t get out of there fast enough. only positive was that the staff was understanding and rectified the situation.
Jonas, 2-night trip

2/10 Poor

Bad
Dennis, 1-night trip

10/10 Exceptional

Good location, easy access from I-90, helpful staff. The room is spacious and comfortable.
1-night trip

4/10 Fair

Don’t Stay at This Establishment

The room was clean and the furniture was old. The carpets throughout the hotel were clean but dingy. I was on the 4th floor and the elevator was broken and hadn’t been repaired since 2024. There were open guest rooms next to mine. The price included breakfast which was mediocre. Needless to say I have doubts staying at another Quality Inn
Jennifer, 1-night trip

8/10 Very good

Location and water park was great Rooms need a refresh
Indira, 2-night trip