While the property presents some areas for improvement regarding the accommodations, the exceptional quality of the dining staff significantly elevated the overall experience.
Room & Facilities Feedback (3 stars out of 10)
The room condition regrettably detracted from the stay. The furniture appeared significantly worn, and attention to detail in maintenance was lacking, evidenced by temporary repairs such as masking tape used on the wallpaper. The quality of the mattress was notably poor, negatively impacting sleep comfort. Furthermore, the presence of flying insects on the 9th floor was unexpected and concerning.
The bathroom experience was also challenging: the space is compact, and guests face a considerable delay (approx. 10 minutes) for hot water to become available.
Exceptional Dining Experience (10/10)
The breakfast service was truly outstanding and represents the highest point of the visit. The cook was remarkably professional, efficient, and possessed a wonderful sense of humor, providing an excellent start to the day. The food quality surpasses that of many competitors, including comparable hotels like the Drury chain. The breakfast staff, particularly the cook, deserves 10 stars for their superior service and product.
Must note, the front desk also receives 10 stars