Weeks before, a welcoming Ginny Hart took the phone reservation and I said it was for 2. She said to give her the extra name (Cathy Carroll) to ADD to the ONE reservation. I called, the afternoon, of first night, and asked Clayton to put our TWO rooms together. He said it was no problem. I called again for connecting rooms. Clayton promised to leave a note for night person. At check in, that night clerk said there were no notes or rooms left and that I had only one reservation. He did not ask for my 2nd person's name!!! That would have solved everything, even if Clayton left the promised note. Cathy was in the car because of no parking. Everything was sold out. Cathy had to stay with a badly injured friend. (Before our stay I never received an email with separate reservations). When I spoke to Ginny, she said that Clayton DID leave a note...Someone lied. Ginny apologized for the mistakes. She intimated that I wouldn't be charged a no show for the first night. BUT, upon checking out, the clerk seemed reluctant to give me my receipts. When I was aghast at seeing a charge for the first night (which was caused by both Ginny's and the desk clerks' mistakes). I asked to see Ginny again. The clerk said Ginny had rethought her decision and was gone until Monday. Looking at the not normally closed hallway door, to her office, I frustratingly said, "Yeah right!" Ginny "happened" to take a 4 day vacay??I think not! I am sure she was hiding. UNPROFESSIONAL I deserve a night's refund.