Our stay at Niwas Hotel in Fife, WA, was extremely disappointing. The room we were given reeked of cigarette smoke, despite being labeled as a "non-smoking" room. The smell was unbearable, and even the bed covers and linens carried a strong smoke odor. The room itself was filthy, particularly in the bathroom area, which made the experience even worse.
When we brought this up with the front desk and requested a different room, we were told the hotel was "sold out" and there were no alternatives. The staff’s response was dismissive, literally saying, "sorry buddy can't help you," even though we noticed two vacant rooms below us where no one checked in the entire time. It felt like they simply didn’t want to assist us.
The condition of the room and the lack of customer service were unacceptable. We ended up leaving and booking another hotel, essentially eating the cost of this stay. The room was not as advertised, and the service left much to be desired. We hope to receive at least a partial refund, as this experience was far below expectations.
