I did not enjoy my stay at this hotel due to poor communication and service. Staff coordination was lacking—I had to repeat the same request to 2-3 people before anything was done. For example, I informed reception in both English and Punjabi that my family would leave at 7 am for the Golden Temple and requested housekeeping during our absence. Despite this, the rooms were untouched upon our return. I was told housekeeping only happens after 2 pm, even though I had informed them beforehand.
On the next day, I spoke directly with the housekeeping team and was informed that housekeeping starts from 8am onwards. Very confusing that different staff gave different information.
Room service was similarly disappointing. We ordered 2 coffees and 3 bottles of water at 11:30 am, but after waiting for an hour, my husband had to follow up at reception. The order was only expedited because a senior staff member intervened.
Additionally, I asked to speak to the General Manager on my second day, but despite seeing him multiple times, he never approached me. This lack of accountability from management was frustrating, especially given the price.
On the positive side, the hotel’s location is excellent—walking distance to the Golden Temple and shopping areas. It’s quiet, with a lovely terrace offering views of Sri Akal Takht Sahib.
However, at $640 for four nights, I expected much better service. I regret not booking the Taj, where the experience would have likely matched the price.
