I stayed at the Hilton Arlington from 10/10– 10/12. At check-in, we were told the hotel was having air-conditioning issues and were offered complimentary parking, which I appreciated. The front desk associate also mentioned that breakfast was included, which we looked forward to.
The next morning, we went to the buffet assuming it was complimentary. After serving ourselves, a woman approached and asked how we wanted to pay. When we explained what we were told, she held a dismissive and conformational tone as she directed us to the front desk if we wanted to see what could be done. The associate there defensively told me to “check Hilton’s policy online” instead of acknowledging the poor communication.
While the air conditioning worked fine, the room often smelled like sewage, had thin walls, light seeping through the door from the hall, a loose shower faucet cover, wobbly outlets, mold on the bathroom ceiling, and a stained mini fridge.
Overall, this stay didn’t meet Hilton’s usual standards. Better communication, staff training, and room upkeep would make a huge difference for future guests.