Booked and paid through hotels.com, when arriving to check-in we were asked to wait in the reception for a while. The manager comes and explains that they can not deliver the booked and paid room - actually no room at all. She says that she booked us at a guesthouse over the street instead. So we go over there, look at that room, and decide to stay there instead, so we check-in and pay there. Now all the hassle starts - the hotel manager from the original hotel comes
over twice to “discuss” the matter and I explain that I have nothing to do with their mistake and am just expecting a refund. She says she can not get a hold of hotels.com and can not refund. She offers a bottle wine in the meantime (still to be seen). This is now a couple of days after the stay. I have informed hotels.com and they were surprised she never cancelled the stay in their system. So far no wine bottle - but more importantly no refund of the money paid for the room. I am a long term customer and gold client with hotels.com. Very disappointed, and actually more than a little surprised. Ok, they probably made a mistake no big deal, but why the hassle for me, and why no refund? Therefore, I would not recommend anyone to book this hotel as you may loose your money and end up without anywhere to stay.