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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Breakfast, lunch and dinner served
Hallway
Building design
Suite City View Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe
In the heart of Hanoi, Grand Cititel Hanoi Hotel & Spa offers a tranquil retreat. Start your day with breakfast at The Shii Kitchen, then stay connected with in-room WiFi and explore nearby Hoan Kiem Lake. Guests rave about the helpful staff.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite City View Room

Suite City View Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite City View Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Double Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Double Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Twin Room

Suite Twin Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Free breakfast
  • Spa
  • Airport transfer
  • Parking available
9.6 out of 10, Exceptional, 4,804 reviews
The price is $37
$42 total
includes taxes & fees
Jul 20 - Jul 21
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About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 22 min walk
  • Hanoi Railway Station - 28 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers a great location, putting you within just a 10-minute walk of Hanoi Opera House and Hoan Kiem Lake. You can visit the spa to indulge in hot stone massages, facials, or aromatherapy, and The Shii Kitchen serves breakfast, lunch, and dinner. Other features include a 24-hour fitness center and a bar/lounge. Fellow travelers say great things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, German, Japanese, Spanish, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 98 rooms

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms

Parking

    • No onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*

Offsite

    • Area shuttle within 30 kilometers*
    • Shopping center shuttle*

Other information

    • Designated smoking areas (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (538 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance
ROOM

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
STAR_OUTLINE

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 600000.0 per day
  • Airport shuttle service for children up to age 18 costs VND 500000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi
HELP_OUTLINE

Frequently asked questions

Does Grand Cititel Hanoi Hotel & Spa offer free cancellation for a full refund?

Yes, Grand Cititel Hanoi Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Cititel Hanoi Hotel & Spa?

Sorry, there's no onsite parking at Grand Cititel Hanoi Hotel & Spa.

Is airport shuttle service offered by Grand Cititel Hanoi Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 500000 per vehicle one-way.

What are the check-in and check-out times at Grand Cititel Hanoi Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

What is there to do at Grand Cititel Hanoi Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and make the most of other amenities like a 24-hour fitness center.

Are there restaurants at or near Grand Cititel Hanoi Hotel & Spa?

Yes, there's an onsite restaurant, The Shii Kitchen.

What's the area around Grand Cititel Hanoi Hotel & Spa like?

Grand Cititel Hanoi Hotel & Spa is in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hanoi Opera House. Travelers say the local area is very central perfect for sightseeing.

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Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
Restaurant
Food
Bed
Cities
Trip
Walking

What guests liked

  • Breakfast options were impressive with a variety of choices and often served with a high level of service. (48 reviews)
  • The property offers excellent Wi-Fi with fast and reliable connections, making it suitable for business travelers. (5 reviews)
  • The property's restaurant served great food, especially breakfast, with a nice view and good service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Eric Kiam Cheng, 4-night trip

8/10 Very good

Great location for staying in the old town area!
Amber, 1-night trip

8/10 Very good

Nice staff, good service
Hung, 4-night trip

10/10 Exceptional

Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Ian Hargrave, 1-night trip

10/10 Exceptional

Was very nice to stay.
William, 3-night trip

6/10 Good

The hotel arranged tour to Sapa with ordering 1 seat for two adults!
Mehrdad, 1-night trip

8/10 Very good

I will stay again
Quy, 2-night trip

10/10 Exceptional

Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Jack, 3-night trip

10/10 Exceptional

Alex and his team at reception went out of their way to ensure that we were well looked after. Buffet breakfast and service was superb. Walking distance to the opera house, lake and old quarter. Many restaurants nearby.
Ian Hargrave, 3-night trip

8/10 Very good

Many local restaurants around Hotel
Junji, 5-night trip

8/10 Very good

Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Amber, 1-night trip

10/10 Exceptional

Very friendly and helpful staff. Room was well maintained
Ikuko, 2-night trip

10/10 Exceptional

Very nice hotel for the value. Quiet yet central location
Amanda, 3-night trip

8/10 Very good

I think the hotel’s biggest asset are the staff providing excellent customer service. Our biggest thank you to Alex who was very helpful during our stay. The room was clean and adequate. There was a good choice of breakfast buffet.
Edna, 3-night trip

10/10 Exceptional

All the staff are super helpful
Grace, 1-night trip

8/10 Very good

Good location and walkable to a lot of things within the city! However the walls are pretty thin. Luckily everyone was quiet during sleeping hours but it was early morning that got to us. Our neighbor was a heavy sleepy and wouldn’t turn off their alarm for 15 minutes and we could hear it through the wall. Also could hear the staff in the hallway early mornings as well. Other than that good place to stay.
Heather, 1-night trip

10/10 Exceptional

Excellent hotel in a great location. The hotel personnel were very attentive and helpful. They booked several tours for me. The breakfast was amazing.
Andres, 5-night trip

10/10 Exceptional

Very clean, comfy, personnel friendly, very good breakfast
Luis, 1-night trip

10/10 Exceptional

All staff are very nice and helpful.
Hong, 4-night trip

10/10 Exceptional

Lovely hotel, real quiet and modern. Staff were really helpful..
Christopher, 1-night trip

10/10 Exceptional

This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Manuela, 1-night trip

10/10 Exceptional

The room is pleasant, the location is convenient for travel, situated near Hoan Kiem Lake, and the staff are very friendly.
Hui Wen, 1-night trip

8/10 Very good

Staffs are very friendly and helpful.
Jason, 3-night trip

10/10 Exceptional

The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
David, 1-night trip

10/10 Exceptional

very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Daryl, 3-night trip