Our stay at Cassia Hill was short but certainly memorable. The staff were all friendly and I felt as though everyone from reception to the kitchen to security wanted to get to know us. The restaurant manager Nen offered us lessons on how to make fry jacks, and the restaurant food was delicious. Our room was clean and nice, the campus was beautiful. Most notably of all was the security guard. His name is Carlos and he was very dedicated to serving his guests, making sure everyone is happy, safe, and having a good time. He went out of his way to set up karaoke for a family who asked about it. Carlos ended up doing karaoke with us, having a great time. He also offered transportation services which was convenient to have right on site at the resort and he offered to call taxis for his guests. He always went out of his way to make sure we were happy and having a great time. On our last day, Carlos came in when he was off the clock to take my friend and I to church, and he even attended church with us! A super kind man, and made our experience one to remember.