Does Kinugawaonsen Hananoyado Matsuya offer free cancellation for a full refund?

Yes, Kinugawaonsen Hananoyado Matsuya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Kinugawaonsen Hananoyado Matsuya?

Yes, there's free self parking.

What are the check-in and check-out times at Kinugawaonsen Hananoyado Matsuya?

Check-in start time: 3 PM; Check-in end time: 7 PM. Check-out time is 10 AM.

What is there to do at Kinugawaonsen Hananoyado Matsuya and nearby?

Onsite recreation at Kinugawaonsen Hananoyado Matsuya includes hot springs. Relax in the hot tub after a day on the slopes or enjoy the use of a garden.

Kinugawaonsen Hananoyado Matsuya, Nikko: Hotel Reviews, Rooms & Prices

6/10 Good

Jul 26, 2020

良いのは、景色のみ

部屋は、景色がいいものの、今時、喫煙の部屋しかないといわれ、匂いが気になるときは、部屋にある消臭スプレーを使ってくださいと言われました。また、支払いは現金のみ。食事もいまひとつで、一番美味しいと思ったのは、お新香でした。

1-night trip

10/10 Exceptional

Jul 2, 2020

川の流れが聞こえるくつろぎの宿

名前の通り、お花や、お人形、竹久夢二の絵画が飾られた素敵な宿です。夕食会場はそれぞれ料亭の個室でいただけ、とてもくつろげました。温泉も川が見える露天風呂がありとても心地よいです。中庭から鬼怒川の川原に出られ、川の景色も眺められます。

1-night trip

10/10 Exceptional

Apr 5, 2020

女将のお人柄とセンスが最高の宿

夫婦と５歳・２歳の子供たちと滞在しました。館内には野花が飾られ、しつらえにセンスの良さを感じました。室内の下駄に名前を書けたり、内湯の化粧室には仕切りがあってプライバシーが守られていたり、子供用の桶やチェアがあったり、オムツ用のビニル袋を頂いたりと、あちこちに宿泊者に対する細やかな心遣いを感じる宿でした。お料理も地産地消で季節を感じるメニューでした。お酒も地元のものを多くそろえてありました。部屋からは絶景の渓流が見え、庭からは川辺に降りれます。子供達には自然のジャングルジムで非常に楽しかったようです。女将が出迎え時にも夕食時にも出発時にも話しかけて下さったのですが、とても優しく親切なお人柄で、子供たちもすっかり懐きました。鬼怒川温泉を代表する宿として、いつまでも残ってほしい宿だと思いました。とてもお勧めします。

Shiori, 1-night trip

10/10 Exceptional

Mar 10, 2020

👍

食事がとても美味しくて、器もこだわって素敵でした。女将さんもとても素敵な方で、細部にこだわっている感じで、女将さんが素敵なので、従業員の皆さんもとても纏まっていらっしゃる感じでした。温泉もとても気持ち良かったです。また、行きたいと思ってます。

1-night trip

6/10 Good

Dec 3, 2019

The dinner they serve was really great, one of the best among all my onsen pass experience. But the condition of the hotel is really old. Non of the staff can speak simple English , too hard to communicate.

2-night trip

6/10 Good

Oct 25, 2019

Over pricing. No bathroom, no dining room, no breakfast available. even when we make the reservation, they said breakfast is included in this price. Hotel staff asked me to contract expedia directly. I read the review from previous customer, they experienced the same situation as me. So, if the hotel did know there is the wrong information provided to customer why they don’t revise it. Why just keep the wrong information on the website and surprised customer when they arrive.

B, 1-night trip

10/10 Exceptional

Oct 19, 2019

This hotel is a kitty-corner to the Kinugawa Park station. That’s easy to find it enough. There is spacious and fantastic decoration in the lobby. My family was glad to be in this excellent hot spring hotel when we check-in. Many quality Japanese puppets display in the show window and other places. The corridor and everywhere have a lot of collections. We took some pictures and admired interior furnishings. All hotel building is secluded in the valley of Kinugawa. Open the big window can see a natural valley scenery view from the room. We four people stayed in a Japanese style bedroom were crowded. But all the things were nice except the river was loud. The best choice is both breakfast and dinner enjoy at the hotel. Japanese food is always delicious and rich because all the shops on the street will close before at 5 pm even earlier. Hananoyado Matsuya is not a large hot spring hotel but it’s an excellent and comfortable hotel. If you need peace and privacy to stay a few days, this hotel would be suitable for you.

2-night trip

10/10 Exceptional

Oct 13, 2019

優しい旅店

飯店舒適，風景很好，老闆娘親切. 很推薦

Chi-yu, 1-night trip

8/10 Very good

Oct 12, 2019

Nice hotel, a little dated but well looked after, friendly staff but little to no English however they made every effort to service us. Close to JR station, can walk but no shops or restaurants in that area, need to go back one station. Check the inclusion on Expedia, I booked a rate with breakfast but on check-in they advised breakfast was not included so had to pay an extra 2800 yen p/p. The onsen is excellent especially the outdoor bath.

Michael, 2-night trip

8/10 Very good

Oct 6, 2019

いわゆる昔ながらの旅館の良さを堪能できる

落ち着いた雰囲気で思った以上にくつろげました。渓流が見える角部屋だったので、眺めの良さも素晴らしく、鬼怒川は初めてだったのですが堪能しました。ただ、鬼怒川温泉駅から徒歩でブラブラと散策しながら向かったのですが、廃墟となっているホテルが多く、周りもそんな感じなのであまり良い気分とはいえず…。この旅館に限ったことではなく鬼怒川全体の問題なのでしょうね。いわゆる昔ながらの旅館に宿泊したい方にお勧め。

1-night trip

8/10 Very good

Oct 1, 2019

창밖으로 키누가와가 보이는 방과 손님 한명씩 일일이 말걸며 인사하는 기모노입은 여주인이 굉장히 인상적이었습니다-^^ 마지막 가는 길에 사탕을 주며 호텔 입구까지 나와 손흔들던 모습이 그립네여

Ji A, 1-night trip

8/10 Very good

Sep 28, 2019

食事の配膳は要改善

鬼怒川公園駅からすぐ。周りに何もないが、鬼怒川沿いの景色は楽しめる。特に露天風呂は気分爽快。食事もマズマズながら、配膳は要改善。タイミングがしばしば悪いし、順番がバラバラ、よって配膳忘れも発生。我々家族の場合、①鍋の具材が一部入っていない、②娘の茶碗蒸しがこない、③（朝、他のテーブルには置かれていた）お粥がない、等のミスがあった。各々、必ずしも食べたいものでないケースもあるが、流石に配膳ミスは修正すべき。配膳室から聞こえた「あれ～、お漬物が10個余っている」には苦笑。

1-night trip

10/10 Exceptional

Jan 5, 2019

The hotel provided excellent service by the staff member. On the checkin day, Watanabe-san sent me email to confirm my arrival time and dinner time. We had to change to later time that they have no problem to accommodate. Watanabe-san also came to the train station to pick us up by car without us asking. It was so thoughtful because it was dark and freaking cold. The food was excellent as well. We were well fed. The open air onsen bath is spacious that you don't feel crowded at all. We enjoy our stay at the hotel

2-night trip

10/10 Exceptional

Jun 21, 2017

Good old fashioned onsen hotel

the hotel was amazing especially with their excellence customer service and Kaiseki dinner and breakfast, but without basis Japanese language you will find it difficult to communicate with the staff as they dont speak English at all.

chee, 1-night trip

8/10 Very good

Feb 27, 2017

Overall is good.

The location is quite convenient. The room is big and the food is awesome. Also, they reply for my enquiry via e-mail quickly which helps a lot! It may be not conenient for foreigners who do not have basic knowledge on japanese speaking or readinh , but worth a try!

8/10 Very good

Feb 8, 2017

可享受傳統日本溫泉旅館的服務，吃的很豐盛，泡湯舒服，旅館人員都很有禮貌，所處地點也十分安靜，可好好放鬆。

8/10 Very good

Dec 17, 2016

静かな，近駅

員工有禮好客，私穩度高，用餐獨立房間，有露天温泉有室內温，乾淨，日式旅館，房間大，食材新鮮，環境寧靜舒適，一邊浸温泉可以欣賞紅葉，下次還會再次入住

6/10 Good

Sep 12, 2016

Podría estar más limpio

La comida perfecta el cuarto grande y el personal súper amables podría estar más limpio para que estuviera perfecto

10/10 Exceptional

May 26, 2025

John, 2-night trip

10/10 Exceptional

Jul 31, 2024

Local Escape

ben m., 3-night trip

10/10 Exceptional

Apr 3, 2022

博美, 1-night trip

10/10 Exceptional

Nov 10, 2021

SACHIKO, 1-night trip

10/10 Exceptional

Sep 13, 2020

1-night trip

8/10 Very good

Aug 2, 2020

1-night trip

8/10 Very good

Jun 29, 2020

眺めの良いザ温泉宿

1-night trip

Kinugawaonsen Hananoyado Matsuya

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Non-Smoking Japanese-Style Room With Private Open-Air Onsen Bath And Garden (Kinugawa River View)

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Non-Smoking Modern Japanese-Western Room With Kinugawa River View (Twin + Tatami Area)

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