Does Hotel Concorde Green Park Palace offer free cancellation for a full refund?

Yes, Hotel Concorde Green Park Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Concorde Green Park Palace?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Hotel Concorde Green Park Palace?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Concorde Green Park Palace?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Concorde Green Park Palace?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Concorde Green Park Palace?

No, this resort doesn't have a casino, but Casino Veneziano (9-min drive) is nearby.

What is there to do at Hotel Concorde Green Park Palace and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes basketball and racquetball/squash. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Hotel Concorde Green Park Palace also has 3 bars, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Hotel Concorde Green Park Palace?

Yes, there are 5 onsite restaurants, featuring international cuisine.

What's the area around Hotel Concorde Green Park Palace like?

Hotel Concorde Green Park Palace is a short 1-minute walk from Acqua Palace Water Park and 4 minutes' walk from El Kantaoui Golf Course.

Hotel Concorde Green Park Palace, Port El Kantaoui: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Nov 23, 2024

Great place to stay, delicious food, clean ✨

Nadji, 2-night trip

8/10 Very good

Dec 15, 2024

Friendly staff

paul, 2-night trip

10/10 Exceptional

Jul 21, 2024

Excellent séjour

Beautiful hotel i totally recommand it

Najwa, 2-night trip

10/10 Exceptional

Jul 6, 2024

One of the best hotel in sousse i definitely recommend it

Samah, 4-night trip

8/10 Very good

Oct 22, 2023

Enjoyed my stay at the hotel. Great location and friendly staff.

Mehdi, 13-night trip

10/10 Exceptional

Nov 28, 2023

Room very spacious I liked it the most Location,pool, reception, stuff

Samah, 3-night trip

10/10 Exceptional

Jul 11, 2024

The service was 5 stars, very nice staff, the waiters are super friendly and nice people. The room is clean and comfortable. Hotel has all amenities you could enjoy.

ali, 2-night trip

10/10 Exceptional

Jan 14, 2023

Fabulous hotel room lovely and clean staff all excellent

Tayla, 7-night trip

10/10 Exceptional

Jun 19, 2024

Great

Husam, 3-night trip

8/10 Very good

Aug 9, 2022

Very nice hotel, friendly staff, excellent food. Rooms need some deep cleaning.

Mohamed Ali, 3-night trip

8/10 Very good

Nov 28, 2023

Good Place and nice Stuff, but Spa Prices are too expensive and Gym Equipment is insufficient

Jessica Sarah, 7-night trip

8/10 Very good

Jun 25, 2023

Personnel acceuillant et serviable

NIZAR, 6-night trip

8/10 Very good

Feb 3, 2024

The property is calm . Food is not as expected for a five star property neither services, they have a delicious fruit salad. Lotfi on the bar was so friendly and helpful as well as Najeh. Expected more from other departments.

chadi, 28-night trip

2/10 Poor

Jul 30, 2024

Not good

Bad food, bad service, only Rus

4-night trip

4/10 Fair

Jul 7, 2024

Poor hotel

I'm a frequent traveler. This hotel is definetely not a 5 stars one. I am a hotels.com Platinum member and I did not get any perks. The receptionist did not explain anything and checkin is very slow, service is mediocre and restaurant is very crowded and very noisy. But the best one : booked 3 rooms. We found crockroaches in 2 of them. Pool and food are good, though. Way to go.

Thabet, 2-night trip

2/10 Poor

Aug 14, 2024

Didn't get the room i booked, had to sleep on sofa. Air con doesn't work throughout

Mohammed Javed, 7-night trip

4/10 Fair

Sep 8, 2022

Althought this is one of the best hotels in sousse, the service is very poor in general except for 2 kind gentelmans, lotfi at the reception bar and issam at the pool bar, most of employees seems unhappy and make a huge effort to offer an ordinary service, this is my second stay in this hotel and before corona it was much better, management is poor, registration is disorgonized, i won't recommand anyone to stay here for now, if you are planning a trip in the area it would be much better to rent a villa near the beach.

imad, 4-night trip

8/10 Very good

Oct 22, 2022

The only negative I have is one of the Bell hops keep asking me for money and my friend for money and buy him things. This was very shocking and I have stayed at this hotel before and never had this issue. Very disappointed in this matter.

Cynthia, 7-night trip

6/10 Good

Jun 6, 2024

The beach was nice and clean. The swimming pool was a good size and had areas were you could lay down which was nice. The rooms were spacious but were in need of renovation and a deep clean. The corridor walls and carpets were horrendous. The corridors are in need of a huge revamp. The energy saving light sensors were very delayed and did not stay on for very long. The hotel was advertised as having 5 restaurants, however there was just the buffet and one themed restaurant. The food was very canteen like and we resorted to either ordering take away or going to other restaurants in the area. The drinks in the bars are local drinks and if you want the branded drinks you need to pay a additional surcharge. The entertainment was ok. The pool tables need servicing. There is a shop on site where you can buy snacks. All in all a very average stay.

4/10 Fair

Aug 5, 2023

The hotel is overrated and like most of 5 star hotels in Tunisia doesn't deserve their 5 star. The AC is not working at all in most of the hotel. The reception is very hot you can't stay there for 5 minutes. You pay very high price but the quality of the service is very low. The food is disgusting. They closed the restaurant a la carte. Only a disgusting buffet. You pay very high price then you don't find a place to stay at the beach if you come late. There is no staff there to help. Only some bootlicker for the foreigner tourists.

2/10 Poor

Aug 6, 2024

Just returned from this hotel and it wasn’t a good experience, the hotel looks lovely but it’s a different thing once you’re in there. No plates for food, tables full of used dishes, food all over the tables, food not brilliant and very long waits in que for food, staff are rude when you ask them to clear table, no sun loungers anailable by the pool if you don’t put your towel on them at 5am, absolutely ridiculous!! I seen people paying pool staff to keep them sun loungers, towels were left on loungers all day, there are signs everywhere saying you cannot reserve sun loungers with towels…. It was just a free for all. Rooms are nice but we paid for a sea view, which we didn’t get, as we was told the hotel was full. Carpets in the hallways look really dirty and nasty, shop in reception is a rip off, I have been to many hotels in port el kantaoui and I would not return to this hotel, there are better hotels for less money, don’t waste your money on this hotel.

Sharon, 6-night trip

2/10 Poor

Aug 15, 2024

The hotel is definitely not a 5* its below 3*. No AC in the hotel apart from the rooms, sensor lights in corridor dont work properly so your walking in the dark. They are short of staff the food is not a 5* either food would finish 1.5hr from strating time and would not be refilled untill u complain, we waited 1 hour and 5min for glasses to be given to us at dinner and the staff give attitude when u keep asling them. Please trust me and the review of people who have mentioned the same thing cos it true to the point. I thought people were being fussy or exaggerated it but believe me they didn't. I would not recommend this hotel at all. Also this hotel overbooks and can not provide rooms as they did this to us. We we booked 9 rooms and was only given 4 so the 1st night we had to share rooms with 6 people sharing one room. I will be calling expedia and complaining about this as we lost out a room for 1 night which we paid for.

sultana, 7-night trip

6/10 Good

Jun 24, 2024

Wouldn’t stay again

Booked sea view family room, we had a garden view with sea in a distance! Was told all the rooms had the same view they don’t have a pole view so we could have save £100 and paid for garden view and got the same room! Reception staff were very rude when we come down to ask about the room they just said they are all the same we have none on pool view asked for another room he just looked at us and walked away! Very rude. Couch in room wasn’t clean, curtains had stains on and base of bed was all ripped!! Only people helpful was the baggage staff and our cleaner they was great but other than them no one who was very helpful, no sun beds were available and when there was you have to go and get your cushion for sun lounger! Had to pay 100 dinar for 2 towels and they were small towels, at 9.30am when they opened was told to come back from in about 1 hour cause they had to towels available everyday! It wasn’t the best first impression and didn’t improve, we extended are holiday but now have booked another hotel for the rest of our days here because of the services we was given!!

Tayla, 10-night trip

2/10 Poor

May 3, 2023

Do not let the ratings fail you

It was horrible in every aspect, the reception staff were disrespectful and unprofessional when it comes to critsisim, the restaurant is so bad till that we questioned of is it a 5 star hotel, the fact that he served my wife raw fish at lunch and then proceeded to do the same at dinner made me confirm that this hotel is really that bad, other than that the overall food quality was poor, when it comes to room service it is poor, the AC does not work and we were 3 people ( my wife me and my son ) we asked for a bed and he said no there is no beds we can give ( to replace it with the couch ) and then me and my son were going through the hall and we found that there is certain people that got the bed and we did not, also we did not have a kettle in day 1 it took two days just to deliver a kettle, overall wise if you wanna stay at Barcelo don't and save your money The indoor swimming pool is a mess the smell and the color of the pool is enough i don't wanna dive deeper into the description or i will cause internal vomiting for the reader Fun fact mini bar is out of service, we told the reception and they do not care and they did not just disrespect me and my family many other families that were in the reception got disrespected using slurs To sum it up this is how your first day in Barcelo would usually go like: no help with the luggage, one hour of waiting in the reception, cry cause the food is that bad, cry cause the AC does not work, and trust me things will get worse.

Souhaiel, 3-night trip

8/10 Very good

Sep 18, 2025

Larbi, 2-night trip

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