This is a tough review as we really like this hotel chain, but I have to review it based on our 2 night stay. Large room which was clean, comfortable, and quiet. Very good breakfast with a nice assortment of hot and cold items. Fitness room was adequate with free weights, a couple treadmills, ellipticals, and a bike. The free popcorn in the lobby was a nice touch. Unfortunately, the heat was not working in the building, which made for a very cold lobby and breakfast area. The heat also did not work in the room, which wasnt a huge deal, except we couldnt even turn the unit off...and it blew cool (not cold) air the entire stay, and made a clicking noise all night. Hot water went out the 2nd day, which made for a very unpleasant shower. Light bulb was out in the lamp by the chair, which was taken care of immediately when I mentioned it. To be fair, much of this was beyond their control, and they did send a letter to our room stating the issues with the heat (it was a very cold weekend). Not the best stay at one of our favorite chains, BUT.......we would stay here again knowing that they would have these issues taken care of. Without these issues, would give it a 10/10. Simply rating it on our stay this time.