Does 21st Floor 360 Suitop Hotel offer free cancellation for a full refund?

Yes, 21st Floor 360 Suitop Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at 21st Floor 360 Suitop Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at 21st Floor 360 Suitop Hotel?

Yes. Self parking costs USD 26 per day.

Is airport shuttle service offered by 21st Floor 360 Suitop Hotel?

Yes, an airport shuttle is available. The charge is USD 100 per vehicle one-way.

What are the check-in and check-out times at 21st Floor 360 Suitop Hotel?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at 21st Floor 360 Suitop Hotel and nearby?

Maintain your daily exercise routine at the gym.

Does 21st Floor 360 Suitop Hotel have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does 21st Floor 360 Suitop Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes an espresso maker, a refrigerator, and a microwave.

What's the area around 21st Floor 360 Suitop Hotel like?

21st Floor 360 Suitop Hotel is in Jerusalem City Centre, a short 1-minute walk from Ben Yehuda Street and 8 minutes' walk from Jerusalem Great Synagogue.

21st Floor 360 Suitop Hotel, Jerusalem: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 19, 2025

Excellent location and very comfortable. Clean but can be maintained slightly better. Would definitely stay there again

Moshe, 14-night trip

10/10 Exceptional

Sep 21, 2023

It was a good trip with excellent hotel.

SON, 4-night trip

8/10 Very good

Aug 10, 2022

Excellent location and very friendly staff. Rooms were great for a family

Darren, 2-night trip

10/10 Exceptional

May 14, 2025

We were a group of 5 and in any other place we would have been forced to get two rooms. This hotel has two bedrooms and a sofa bed in the living area. Fully equipped kitchen, huge dining area and amazing views. The breakfast is a choice of one of the nearby restaurants and was perfect. The place is a little old, but for our needs it was absolutely amazing. Oh, and the reception crew was the most helpful I have ever encountered. We will 100% stay again and recommend to everyone.

Svetlana, 2-night trip

8/10 Very good

Jul 31, 2023

Great 2 floor apartment, spacious, quiet, with nice view of Jerusalem. Well located, with friendly staff.

Carmelita, 4-night trip

10/10 Exceptional

Oct 6, 2024

Position and View is Great

Great location, easy parking in city centre, not fancy, not luxurious, no food services at all, the view is sublime. This is all about position position position and view...and not much else

3-night trip

10/10 Exceptional

Dec 26, 2022

very happy though a little difficult with car parking and strollers narrow exit way

10/10 Exceptional

Jul 8, 2022

Great apartment hotel

Large apartments. Breakfast Is at very good coffee shop which is 2m walk. Comfortable. Service is very good

Lior, 1-night trip

2/10 Poor

Jun 30, 2022

Room in terrible condition

Alberto, 1-night trip

6/10 Good

Jan 11, 2023

Kind of a let down

It wasn’t the cleanest. Found some hair in the bathroom and on the towels. It was comfortable though. However, there was no air conditioning. The pictures posted were very deceiving. I would give this place a 3/5.

Moshe, 3-night trip

2/10 Poor

Apr 27, 2023

The service was not rendered by the hotel. I showed up to the hotel to check in and nobody was there to answer the interphone or be available during our arrival day, therefore; I could not use the service. I left the hotel without knowing where to go at 5am. The least that the hotel could do is a refund, but not even. I paid for a service that I have never used. I am warning everybody DO NOT to go to this hotel EVER.

Brian, 2-night trip

6/10 Good

Sep 4, 2025

Disappointing

The staff was nice - however the sign on the office said that it was open from 8 am till 8:30 pm - in reality, there was no one in the office till around 9 am and by 8 pm everything was all shut down for the night. Cleanliness was okay - however the place needs better maintenance. There are any number of places where you can see water damage on the walls - that needs to be spackled and painted. Towels are frayed, etc. Little things are frustrating too - the clothes hangers provided are cheap, bent out of shape hangers from dry cleaners. But worst of all was the fact that the description is just way off. Nowhere is there any mention of the fact that the bedroom and bathroom are up a flight of semi-circular stairs. Had we known that we have to go up and down stairs to the bathroom, to take a shower, to go to bed - we never would have booked this. Additionally, the listing on Hotels.com states: "On-site fitness center A rare find - enjoy convenient access to fitness facilities during your stay." -- except when you ask to use it - you are informed that it has nothing to do with the hotel and there is a fee to use this -- this is deceptive. We are Gold members and were supposed to receive a bottle of wine - which we never got and when I tried to bring this to their attention - there was nobody in the office. There's more - but you get the picture. This place has potential - but truth in advertising would be nice and we will not return, nor recommend it to anyone.

Oreet, 2-night trip

10/10 Exceptional

Apr 9, 2025

A Perfect Family Stay at the 21st Floor Hotel – Highly Recommended! We recently stayed at the 21st Floor Hotel in Jerusalem for a family vacation, and we couldn’t have asked for a better experience. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Everyone was extremely helpful, friendly, and attentive to every need—whether it was giving us tips on the best local restaurants or helping us organize transportation. One of the biggest highlights of this hotel is its unbeatable location. It’s situated right in the heart of Jerusalem, and we loved how close it was to everything. Machne Yehuda Market is just a short walk away. We also walked to the Western Wall (Kotel) several times during our stay. It’s about a 25-minute walk through the beautiful streets of Jerusalem, and we really appreciated being able to experience the city on foot. The suites themselves are exceptional. We stayed in one of the family suites, and it was incredibly spacious—plenty of room for everyone to relax. The suite was thoughtfully designed with a modern touch, and the large windows gave us breathtaking panoramic views of the city. The layout is perfect for families, with separate areas for sleeping, lounging, and even a small kitchen space that came in handy. Another thing that stood out was the impeccable cleanliness of the hotel. Housekeeping kept everything spotless, and the suite felt fresh and well-maintained every day.

AnAs, 1-night trip

10/10 Exceptional

Apr 8, 2025

prof

great host and great place to stay

Ari, 2-night trip

10/10 Exceptional

Apr 6, 2025

Our stay at this apartment was honestly unforgettable! From the moment we walked in, we were blown away by how spacious and comfortable the room was—it felt more like a full suite than a typical vacation rental. There was so much room to breathe, unpack, and just settle in, which made a huge difference for us. The location couldn’t have been better. Being right in the center of Jerusalem meant we were able to walk to most of the main attractions, amazing restaurants, and shops. Whether we wanted to explore the Old City, grab a bite nearby, or just take in the local atmosphere, everything was so accessible. But hands down, the best part was the view. Being on the 21st floor gave us this absolutely breathtaking, wide-open view of the city. We spent every morning and evening just looking out the window or stepping onto the balcony—it’s something that pictures just can’t capture. It gave us a real sense of peace and perspective. Also, major shoutout to the cleanliness. The place was spotless when we arrived—everything felt fresh, well-kept, and thoughtfully prepared. You could tell the hosts really care about making sure guests are comfortable. This place really made our trip feel special. It was a perfect mix of location, comfort, and those little “wow” moments that you don’t forget. Would absolutely stay here again!

Oz, 1-night trip

10/10 Exceptional

Mar 31, 2025

Great

Jerrold, 5-night trip

10/10 Exceptional

Feb 3, 2025

This is the best place I’ve stayed in I had one thing that bothered me and that was the in the winter they don’t have air conditioning only heating and if you are like me and need to sleep cold it can get in the way a lot but let me tell u it was still worth it this place is amazing but they should fix that all in all 10/10

Yissacher Dov, 6-night trip

2/10 Poor

Sep 28, 2024

During check-in, the receptionist demanded an additional payment with various claims. I insisted that I shouldn't pay anything beyond the VAT, but the worst part was that he spoke to us disrespectfully. We didn't receive the wine in our rooms as stated, and nothing was upgraded for us.

ido, 1-night trip

10/10 Exceptional

Jan 11, 2024

easy check in. very friendly helpful staff wasn't able to use AC

Abraham, 3-night trip

10/10 Exceptional

Oct 11, 2023

Very beautiful , great location , very comforatble , i recomend it a lot !

Elizabeth, 2-night trip

8/10 Very good

Oct 10, 2023

Our room was the Presidential Suite. It was very roomy with two floors, a full size kitchen, and two bathrooms. The appliances and furniture were solid but dated. Great views from the room and very convenient located to the major sites of Jerusalem. The best thing about the property is the staff, who were very helpful and accommodating. If you are coming with 2-4 people and don't mind cooking, it is a good place to stay. There is no restaurant or laundry facilities.

Stephen, 6-night trip

10/10 Exceptional

Aug 13, 2023

Views are great especially facing old city

Scott, 3-night trip

10/10 Exceptional

Aug 1, 2023

Penthouse luxury!

This was a top-notch stay. We stayed in a beautiful duplex overlooking Jerusalem and instantly felt cozy as soon as we walked in. The hotel is proximal to so many attractions—we didn’t use our car in Jerusalem once. The staff is so helpful and kind. We stayed here for my girlfriend’s birthday and I’m so glad we stayed here. Gorgeous place, comfortable beds and seating options. Also, the hotel smelled really nice, which was a plus. Will be staying here again!

Stephen, 4-night trip

10/10 Exceptional

Jul 27, 2023

Magnifique vue sur Jérusalem et à pied de Ben Yehouda street… très active en soirée.

eric, 2-night trip

10/10 Exceptional

Jul 17, 2023

Spacious rooms and location is good

Mariya, 2-night trip

21st Floor 360 Suitop Hotel

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