Fourteen Roses Beach Hotel Legian used to feel like a second home to us. For over ten years, we stayed here multiple times a year — it held so many beautiful memories. Sadly, our most recent stay was nothing short of heartbreaking. After 16 nights filled with disappointment, stress, and daily drama, it’s clear that the hotel we once loved no longer exists.
The experience from start to finish was appalling. The service has become not just poor, but intimidating. Every day brought a new issue — from being incorrectly charged and forced into uncomfortable confrontations, to the broken air conditioning and toilets that were never properly fixed despite multiple requests. Basic hospitality and kindness, once a given here, are now completely absent.
What’s even more insulting is the fact that prices have doubled since our last stay, yet the service and standards have plummeted to shocking lows. The management seems uninterested in guest satisfaction and more focused on squeezing as much money as possible from visitors, no matter the experience they deliver.
It’s devastating to see how much the spirit of this hotel has changed. What was once a peaceful, welcoming retreat for us turned into a stressful, upsetting ordeal that ruined our long-awaited holiday. Sixteen nights should have been filled with relaxation — instead, we faced drama, frustration, and constant disappointment.
We are heartbroken that we can no longer recommend Fourteen Roses Beach Hotel to anyone.
