My review is somewhat clouded due to a strike involving the cleaners, waiters and other operational staff for two complete days and which covered a significant proportion of our trip. We were informed on Day 1 that the strike would go ahead the next day but that the rooms would have fresh linen and water stocked up. In fact no fresh linen or water was made available, wooden cutlery and paper plates, limited bar service and two of the three restaurants shut. Needless to say the hotel was not too clean at this time. I had a chat with the manager, Mr Urselmann, requested that our room be cleaned on the second day, he clearly stated that he would review and get back to me within a couple of hours....which did not happen, he basically ignored us when passing us a few times the following day ....I am still waiting and will take this forward with Expedia.
The staff who did not strike did their very best, and are a credit to the hotel.
The management would have known about this strike and should really have taken steps to ensure that a form of cover was available - it was quite apparent that this did not happen.
I understand that these reviews pass across Mr Urselmann's desk and would be pleased to hear his comments.