Does Serenity Alma Heights offer free cancellation for a full refund?

Yes, Serenity Alma Heights does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serenity Alma Heights?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Serenity Alma Heights?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Serenity Alma Heights?

Yes, there's free self parking.

Is airport shuttle service offered by Serenity Alma Heights?

Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.

What are the check-in and check-out times at Serenity Alma Heights?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Serenity Alma Heights and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenity Alma Heights also has 3 bars, a waterslide, and a sauna, as well as a Turkish bath, an arcade, and a garden.

Are there restaurants at or near Serenity Alma Heights?

Yes, there are 4 onsite restaurants, featuring international cuisine.

Does Serenity Alma Heights have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Serenity Alma Heights like?

Serenity Alma Heights is located a short 15-minute walk from Red Sea.

Serenity Alma Heights, Makadi Bay: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 24, 2024

Very good food, drinks and amenities.

James, 3-night trip

8/10 Very good

Jul 30, 2025

The hotel is good for families with kids. It’s got a water park and amusement park ( a small one ) rooms are clean and comfy. The buffet food was average and crowded it was hard to find a table . The hotel grounds is very nice I don’t recommend it for couples if you want quiet

Sahar, 2-night trip

10/10 Exceptional

May 5, 2024

Would go there again.

Thomas, 9-night trip

10/10 Exceptional

Jun 28, 2023

It was a super pleasant experience with friendly staff especially Mahmoud Fawzy the receptionist, house keeping and the restaurant staff A strongly recommended venue for families

Abdelrahman, 4-night trip

6/10 Good

May 10, 2023

I like that the kids could swim and that this time their was some entertainment. What i didn't like breakfast is the same. Dinner is ok. I cameback after 6 weeks and almost all the staff was replaced. Its not all inc you need to pay for the children to play in the play hall and the amusement outside. And you will get harassed at the pool by buyers while you try to relax.

Graciella, 6-night trip

10/10 Exceptional

Aug 6, 2025

Top

Dominik, 8-night trip

10/10 Exceptional

Jul 24, 2025

WAW Un vrai petit village

Le buffet est très varié midi et soir et les plats ont très bon goût parfois nous avions du mal à choisir ! Seul hic, à savoir qu’il y a énormément de monde, souvent difficile de se déplacer, choisir plutôt les débuts de service. Nous avions le droit à 3 restaurants gratuits a réserver sur place. Plats excellents Dans l’hôtel meme, il y a plusieurs magasins, une pharmacie, des urgences, un parc d’attractions, centres de bien-etre Personel à l’écoute apportant une solution rapidement (problème de pression d’eau a la douche, reglé dans la journée) Seul problème, les piscines sont très glissantes et plusieurs enfants se sont cognés la tete suite a la chute (bosses, points de sutures etc) Aussi, je ne sais pas si c’était uniquement la mienne mais la climatisation n’est pas réglable en terme de soufflerie et de température (très bruyante, nous avions froid la nuit). Dernièrement les prix sont les memes qu’en France meme voir plus puisque qu’il faut commander un taxi pour se déplacer en centre-ville, nous étions parfois obligé de payer le prix fort dans l’hôtel (prévoir vraiment tout avant) Personnel très souriant et sympathique je recommande fortement

10-night trip

10/10 Exceptional

Jun 29, 2025

Super hotel

Veldig fi. Hotell med amnge aktiviteter. Barna elsket det. Gøy for barna avslappende for foreldre.

Sama, 8-night trip

10/10 Exceptional

Jun 15, 2025

Super hôtel. Grande piscine de la place pour tout le monde pour les transats c’est très agréable. Coté mer c’est génial de manger avec la vue sur mer. La chambre était vieillotte mais propre dans l’ensemble. Le personnel très serviable et gentil. Le buffet était varié chaque jour mais le plus pour nous a été le barbecue à chaque repas. Poisson frais grillés viandes grillées. À 40 min du centre de hurghada

raphael, 7-night trip

10/10 Exceptional

Apr 26, 2025

Great location, facilities for kids, good food, and very hospitable service. As other reviews suggest, the rooms were a bit dated but Aly at reception was very accommodating and offered us a good room with view, and late checkout. We loved out 2 day stay at Alma Heights

Siddharth, 2-night trip

10/10 Exceptional

Apr 9, 2025

The best family hotel

It was just what we were looking for. Very friendly staff and amazing service just an excellent food

Mayya, 3-night trip

10/10 Exceptional

Oct 31, 2024

Very good.

Very good experience. Reasonable price. Two adjacent resorts to meet the needs for both children and adults. There is shuttle to the beach. The snorkeling at the beach is great. We enjoyed our stay.

Qiong, 2-night trip

8/10 Very good

Oct 24, 2024

Städning och övriga personal var bäst. Maten var okej. Men det var jobbigt för oss att vi gick bara en nyckel till rummet. Min dotter med familj var 4 pers fick bara en nyckel.

Janitte, 7-night trip

8/10 Very good

Oct 21, 2024

Die Außenanlage mit Pool und Rutschen ist in einem guten Zustand und hat den Kindern gut gefallen. Das Hotelzimmer ist in die Jahre gekommen und die Ausbesserungsarbeiten, die vor allem an Wand und Boden erfolgt sind hätte jeder ungelernte genau so hinbekommen. Sieht einfach schlampig aus. Die Musik am Poolbereich ist immer voll aufgedreht und wir haben uns deshalb immer einen Platz gesucht, der möglichst weit von der Box entfernt ist. Das Essen kann für ägyptische Verhältnisse als über dem Durchschnitt bezeichnet werden, hat aber noch Luft nach oben. Am Strand ist der Wasserstand so tief, dass Schwimmen nur vom Schnorchelsteg möglich ist. Dort kann aber auch gut geschnorchelt werden. Das Personal im Restaurant ist in Summe zwar bemüht kann aber auch nur als ägyptischer Durchschnitt bezeichnet werden. Die Vorgesetzten sind lieber selbst in Gespräche mit ihren Kollegen vertieft, als hier Standards zu setzen und für einen vorbildlichen Ablauf zu sorgen. Die Pizza im Restaurant am Pool ist als besonders schlecht hervorzuheben und es ist mir unerklärlich wie man als Hotel so etwas dulden kann. Hier sollten die zuständigen Manager mal selbst testen, was serviert wird.

Kay Mike Mark, 9-night trip

10/10 Exceptional

Sep 30, 2024

Aqua park was spectacular!!! and the staff was great.

Bechoy, 1-night trip

10/10 Exceptional

Sep 1, 2024

Really great hotel, always got beds, good good, only negative was the drinks. Warm beer and awful cocktails. I didn’t drink all week due to them being so bad. Staff lovely and attentive

hayley anne, 6-night trip

10/10 Exceptional

Jul 2, 2024

Clean, friendly helpful staff, beautiful pools with good animation team. Food and drinks very good

Sue, 3-night trip

6/10 Good

May 12, 2024

J ai beaucoup aimé la piscine , les toboggans ainsi que les manèges le soir Par contre pour un 5 étoiles je trouve que la chambre était médiocre, literie mauvaise , climatisation bruyante... enfin vraiment déçu La nourriture nous a rendu malade au bout de quelques jours Le personnels était vraiment pas top à part Ali à la réception qui a été super avec nous.

Julie, 11-night trip

10/10 Exceptional

May 9, 2024

Super friendly stuff, most of the food is great, accommodation and facilities are awsome Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving

hossam, 5-night trip

8/10 Very good

Apr 17, 2024

L’hotel est tres sympa et le personnel au petit soin avec les clients , mais la nourriture laisse a desirer pas assez de choix et pas toujours tres bon

Erkan, 7-night trip

10/10 Exceptional

Mar 21, 2024

Incrível

Tudo incrível, desde a variedade de comida, ao staff, todo o staff é super atencioso e prestável. Apenas a equipa interna de animação era terrível, já as equipas externas contratadas para os espetáculos, essa sim, eram muito boas.

ANTÓNIO, 4-night trip

10/10 Exceptional

Mar 9, 2024

Sejour En couple

Excellent hotel, le personnel est tres accueillant.

Bayram, 7-night trip

10/10 Exceptional

Mar 2, 2024

Bästa hotellet någonsin

Extremt bra hotell med jätttttttebra service, väldigt nöjda kommer definitivt besöka igen. Stort utbud på aktiviteter, jättefin vattenpark anpassad för alla åldrar. Väldigt god och varierad buffé både frukost lunch och middag, drycker finns i baren (ingår i all inklusive) både med och utan alkohol. Så himla nöjd

Nor, 6-night trip

10/10 Exceptional

Jan 3, 2024

Complexe hôtelier propre, grand et soigné. Tous les membres du personnel sont à vos petits soins. La piscine chauffée est un vrai plus pour la période hivernale. Nous repasserons par cet hôtel lors de notre prochain séjour en Egypte !

SANDRINE, 7-night trip

8/10 Very good

Dec 25, 2023

So much to do, great for a family week in the sun!

Staff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!

7-night trip

Serenity Alma Heights

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