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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room climate control (air conditioning)
The current price is $64
$80 total
includes taxes & fees
Nov 12 - Nov 13

Why we love this property

Seaside dining spot
Ocean views complement local cuisine at the restaurant. This hotel offers breakfast and poolside seating, with a bar for evening relaxation.
Dreamy sleep experience
Slip beneath a plush down comforter in curated, individually furnished rooms. Blackout drapes ensure perfect slumber after a refreshing rainfall shower.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Day bed
Furnished balcony
Separate sitting area
Separate dining area
Individually furnished
Air conditioning
Blackout drapes/curtains
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Day bed
Ceiling fan
Down duvet
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
Day bed
Down comforter
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
Individually furnished
Air conditioning
Blackout drapes/curtains
Ceiling fan
Down comforter
Hair dryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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  • Pool
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  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,000 reviews
The price is $95
$120 total
includes taxes & fees
Dec 1 - Dec 2
Antera Hotel & Residences
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk
  • ‪El Templo - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a terrace are other features. Fellow travelers love the pool and helpful staff.

At a glance

DONE

Hotel size

    • 66 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed.

Is parking offered on site at The Palm at Playa?

Sorry, there's no onsite parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playacar Beach. Travelers give top marks for the hotel's prime location.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Bar
Beach
Bed
Shower
Rooftops
Rooftop pool

What guests liked

  • The property is conveniently located just a short walk from the beach. (14 reviews)
  • The rooftop pool was a highlight, offering a relaxing and enjoyable experience for guests. (30 reviews)
  • The property offers convenient and private parking, with some guests appreciating the location's proximity to attractions. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excelente !
Maricela, 1-night trip

10/10 Exceptional

Great time at the roof top pool, close to everything.
Floyd, 1-night trip

10/10 Exceptional

Great location, clean, close to 5th avenue steps away from the beach.
Michael, 4-night trip

6/10 Good

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
ROBERTO, 4-night trip

10/10 Exceptional

Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
CHRISTOPHER, 5-night trip

4/10 Fair

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Brenda, 1-night trip

8/10 Very good

Location was very convenient
Eric, 1-night trip

8/10 Very good

2min walk from beach
Priscilla, 3-night trip

10/10 Exceptional

Very nice
Thomas michael, 1-night trip

10/10 Exceptional

Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Richard, 4-night trip

8/10 Very good

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Rafik, 1-night trip

10/10 Exceptional

Very comfortable w huge living room. Close to everything
Paul, 2-night trip

10/10 Exceptional

Very nice garden and rooftop pool
Victor, 7-night trip

10/10 Exceptional

The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Xavier, 7-night trip

6/10 Good

Property lacks attention to live!!! Repairs required, modernisation
peter, 11-night trip

10/10 Exceptional

GOOD

10/10 Exceptional

Good
jomar, 3-night trip

8/10 Very good

This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.
charlotte, 2-night trip

8/10 Very good

It's a convenient location since is close to 5th Avenue. The staff was always nice. Parking is very small. The hotel needs more maintenance. Our room curtains were in bad shape. And if you light sleep, you may have more trouble to sleep since can hear the noise from the 5th Avenue.
Maria, 1-night trip

2/10 Poor

Bad service and scam
SEUNGHYUN, 2-night trip

6/10 Good

I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons: - bed linen had cigarette holes in it - bath towels were small and all stained - beach towels were not proper towels and made of a cheap cloth - coffee grounds in my room were not given for all of my stay - the pool was filled with dead flies & needed more regular cleaning. Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.
Katie, 2-night trip

2/10 Poor

The hotel is old, dose not look anything like the picture. We had to change room because the order was coming out from the shower to the room. We couldn’t get extra towels or pillows they told us we all could get one towel per day. The towels are old. We had a light flight did ask if we could stay for 3 to 4 hours more which would but every time new person was telling us a different price how much we have to pay I guess everyone is trying to make some money. The only good thing about this hotel was the location everything else I would never stay or recommend this hotel to anybody.
Barbara, 4-night trip

2/10 Poor

Cant tell if we were terribly unlucky or if this property is just how we experienced it. We checked in late and when to the hotel and the toilet was already clogged and nearly overflowing and one towel was on the floor. We called the front desk to see if we could get the toilet unclogged and an extra towel but the reception desk apologized that they did not leave the maintenance key behind for him to get a plunger but we were free to use the public stalls downstairs any time and they don’t have anymore clean towels for the day. We were a little put off but hey, that’s not his fault and he was apologetic so we used the public restroom, shared the towel to shower and went to bed. The next morning we left early for an excursion and asked the front desk to have someone come and plunge and leave towels for when we return. We returned late at night. Toilet still clogged and no new towels. We went to ask about it and the girl at the reception this time was not as polite. Maybe she was overwhelmed with stuff going on as she was running around and it took her a few minutes to get to us. We asked her about the plunger and the towels and she said her colleagues were not there and could not plunge the toilet. My boyfriend asked for a plunger for him to do it and she said she did not have one and no clean towels for the 2nd night. She said someone can come the next morning, we checked out at 11 and we never got to use our own toilet.
My-Huyen, 2-night trip

10/10 Exceptional

Buena ubicación.

Perfecta la ubicación a unos metros de 5ta Ave. Muy cómodo.
Yesenia, 2-night trip

10/10 Exceptional

Todo estuvo muy bien! Muy cómodo, quizás algún edredón por el A/A
Gindra, 6-night trip