4/10
Poor. Scruffy & battered doors, corridors & room. Plastic over the carpeting in a main corridor for no obvious reason. Lift out of order - which happens but it hadn’t been fixed since I last visited in early May. Steam room - a spa treat I’d been looking forward to - was out of order. Went to the bar - no Sauvignon blanc in stock, no Pinot Grigio in stock - had a pretty mediocre wine. Despite the hotel being obviously half empty we were placed in a room by the busy road - loud traffic if we opened the window, uncomfortably hot with it closed. Breakfast was ok but served with a hash brown that was do overcooked it crumbled into little pieces. This was swapped by the lovely waitress but the cook should never have served it up. I spoke to the receptionist about her speaking to the manager about the issues but she said I had to send an email. I said I’d rather discuss in person. Staff were nice, hence the 2 stars. I’d visited in May with friends - it was cheap & cheerful then but so many issues this time I do not recommend. Will be formally complaining in writing.
Faye
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