Does Sansuirou offer free cancellation for a full refund?

Yes, Sansuirou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Sansuirou?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Sansuirou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Sansuirou and nearby?

Onsite recreation at Sansuirou includes hot springs. Sansuirou also has a garden.

What's the area around Sansuirou like?

Sansuirou is located by the river, a short 3-minute walk from Mamoru Shigemitsu Memorial Hall.

Sansuirou, Yugawara: Hotel Reviews, Rooms & Prices

8/10 Very good

Jul 29, 2025

外国人の友人を含め、4名で宿泊させていただきました。お部屋は程よい大きさで、３部屋に区分されていましたので、プライバシーも守られ満足でした。ただお部屋のベッドルームと入口の電気が切れていたのが残念でした。すぐに対応はしてくださいましたが、事前に確認しておいてほしかったです。お料理は夜も朝も程よい量で、美味しくいただきました。また機会があれば宿泊したいと思いました。

Satoko, 1-night trip

10/10 Exceptional

Jan 4, 2025

料理も美味しく、旅館の方の応対も丁寧で、非常に良かったです。

Masaru, 1-night trip

8/10 Very good

May 26, 2024

とてもよい一泊を過ごさせて頂きました。ビュッフェではないお料理を望んでいたので、とても満足させて頂きました、ありがとうございました。

Tatsuya, 1-night trip

8/10 Very good

Apr 6, 2024

Delicious and beautifully presented meals served by friendly and helpful staff. Scenic onsen- a lovely stay.

Patricia, 1-night trip

6/10 Good

Jan 16, 2023

お高めな旅館です。

還暦祝いで仲間と来ました。半露天風呂が温泉だと思っていたら、大浴場だけ温泉でした。お値段は、安くないので、ちょっとがっかりしましたが、大浴場は、良いと思います。８階は、男女入替えで2階は、男性、女性用とあります。夕方５時から一時間だけ生ビールの無料サービスや、コーヒーや紅茶はいつでも飲めますが、食後のデザートサービス等は、良かったです。　今は、改修工事中で、残念でしたが、旅館のお気遣いは、ありました。　リピーターは、多いようです。

1-night trip

8/10 Very good

Mar 27, 2022

全体的には良かったが、規模が大きく自分の好みとは少し違っていました

Yukari, 1-night trip

8/10 Very good

Jul 3, 2021

風情があります。

非常に良い旅館でした。特に屋上の露天風呂は最高‼️ 2間有る最高級お部屋の追加人分として予約しましたが、割引が効いたお部屋の方が新しかったです食事も大変美味しく、ロビーでは時間帯ごとに様々なサービス有り、特に17時〜18時の湯上がりビール🍺は最高でした。また行きたいです。　ただ、外観がちょっと残念。「えー！」と思ったほどです。

1-night trip

6/10 Good

Feb 23, 2020

温泉自体はよかったです。

宿に到着してから部屋に通されるまで結構待ちました。また、布団が硬くて眠れませんでした。ベッドの部屋にしたらまた違うのでしょうか。露天風呂付の部屋で、露天風呂はよかったですが、ほかの部屋の設備は取り立ててよいところはないように思いました。

1-night trip

10/10 Exceptional

Feb 18, 2020

温泉とおもてなし

温泉もお客様の対応も最高でした。ゆっくり出来ました。また利用したいです。

1-night trip

6/10 Good

Sep 17, 2019

まあまあ、かな

屋上の展望露天風呂はすごく良かった。ただし男女入れ替え制で、女性の入れる時間は夜間早朝のみだった。食事は普通です。悪くないが普通。コスパはやや微妙。

1-night trip

10/10 Exceptional

Jun 24, 2019

心地良かったです。

とても心地よく過ごしやすかったです。お花もたくさん飾られていて、気の良いお部屋で嬉しかったです。ありがとうございました。

1-night trip

8/10 Very good

Jun 5, 2019

センチメンタルジャーニーでした

たいへんよかったです。一人旅になってしまったけど、退屈せずに済みました。チャンスがあればまた行きたいです。

Shunji, 3-night trip

10/10 Exceptional

Apr 2, 2019

It was an amazing and great experience. We planned to come here half way through our trip to relax on our honeymoon. The staff was friendly and a good amount knew English. They were very accommodating. My husband has size 11 feet so they got him bigger house shoes. The Onsen view was amazing. For a women go up early in the morning as the sun is rising and it is an amazing view. The food was not only stunning but tasted devine! It was a great place to relax for a few days before we headed into Tokyo. It was truly a wonderful experience and I highly recommend coming here.

KM, 2-night trip

8/10 Very good

Mar 26, 2019

Rooftop Onsen is breathtaking. One of the most calming, beautiful experiences of my life.

1-night trip

2/10 Poor

Feb 25, 2019

不愉快極まりない宿

・到着時、車から降りて2F迄案内されたあと、部屋に案内されるのを待つ４組のお客さんがいらして、何のもてなしもなく只々約15分も待たされた。・決められた時間に食事会場に行き、朝食を頂いたのですが、仲居さんは、こちらが食べている中、空いたお皿を何も言わず、どんどん片付けてしまう。こんな旅館は初めてです。全体として若い仲居さんばかりであったが、教育がされておらず、2名で1泊11万円の高級旅館に値しない。全くお勧め出来ません。

1-night trip

6/10 Good

Jan 29, 2019

요리료칸 다른 것은 글쎄요? 어쨌든 잘 쉬다왔습니다.

밥이 상당히 늦게 나옵니다 인내심 탑재하고 가세요. 저녁식사하러갔더니 기다리는것 포함 2시간동안 식사했네요. 사실 료칸이 처음이라 원래 이런줄 알고 편안히 앉아서 얘기나누고 있었는데, 허리가 아파서 일어날 수밖에 없었습니다. 나오려니까 디저트를 가져다주겠다고 다시 앉으라고해서 디저트까지 먹고 나왔습니다. 맛있었어요. 프랑스에서도 이렇게 오래앉아있어본적이 없었는데 신박한 경험이었습니다. 저녁에는 12반, 아침에는 7반으로 음식은 아름답고 다양하게 나옵니다. 일손부족으로 빠른 서비스는 없지만 일단은 친절합니다. 다만, 영어가 전혀 통하지않아 기본적인 숙박시설 안내가 어려우니 일본어가 어려운 분들은 저처럼 고생하지마시고 영어 통하는 하코네가세요. 방 크기는 굴러다녀도 좋을만큼 크지만, 난방이 수동조절이라 자다가 일어나서 불을 낮춰야하는 번거로움이 있습니다. 참, 여기에 게시된 호텔 사진들과 구글에서 확인할 수 있는 사진들 일부는 현재 없는 것이 많습니다. 1. 식사는 7층 식당에서 먹고, 방으로 가져다주지 않습니다. 2, 발코니 전용욕조가 사라진 대신, 방 안쪽에 5공시대 고문실같은 시커먼 욕실하나가 딸려있습니다. 저는 매화방으로 예약했는데, 전용욕조를 기대하고 갔지만 한번도 사용하지 않았습니다. 3. 메인사진에 있는 노천탕은 숙박빌딩과는 다른 빌딩 옥상에 있습니다. 대욕탕말고 2층이었나? 처음 체크인할때 앉는 소파있는 곳 옆 연결통로를 통해 가실 수 있고, 여자입실 시간과 남자입실시간이 다릅니다. 4. 이곳에서 하코네로 가려면 산을 타야하는데, 택시기사와 흥정결과 10만원에 다녀올 수 있으니 참고하세요.

SOOJUNG, 1-night trip

8/10 Very good

Nov 27, 2018

概ね満足

基本的な設備に関しては満足。部屋食をお願いしたが、都度都度仲居さんの出入りが必要で余り落ち着いて食事が出来なかった。

1-night trip

2/10 Poor

Nov 14, 2018

Authentic Deception

This hotel had a very rustic(musty) experience. Unfortunately with our sons allergies and the staffs inability to understand that we requested to leave after only being there a few hours.I spoke with the manager(translator) that evening after dinner at which point I was led to believe that they would refund the second night. They checked us out first thing in the morning and we moved to another hotel. This was all seamless except for the fact that they did not refund the second night. When confronted by Hotels.com the hotel denied that we even checked out. This hotel is up a mountain in the middle of nowhere and in order to leave they need to call you a ride to the train station. They even packed our bags in the car for us. Checking in and leaving were the best part of the service. The staff were in tears over our experience and were very concerned for our child's safety. Management on the other hand was more concerned with getting us out and turning the room around. This hotel is not cheap and i am out over $900CAD. Do not stay here.

Steven, 2-night trip

8/10 Very good

Aug 15, 2018

ほぼ満足です

古くてもきちんとメンテナンスしてあり、お料理やお風呂等はとてもよかったです。お出迎えやお見送りは良かったのですが、お部屋の担当の方のお話に納得できない点がありました。他の部屋の担当もしているので忙しいため、布団を上げる時間は○時にして欲しいなどというのはそちら側の都合で宿泊客には関係のないことではないかと思います。ホテルとしてはまた伺いたいと思うところでした。

1-night trip

10/10 Exceptional

Aug 6, 2018

おもてなしを体験

接客と料理が素晴らしかった。お部屋で食事、しかも、懐石風に出されて、とても楽しく、美味しく頂きました。

Kouji, 1-night trip

8/10 Very good

Jul 31, 2018

Great Japanese experience. The hotel staff is very nice. Real enjoyed hot springs. 5-7p.m. free beer is a great deal.

Dima, 2-night trip

10/10 Exceptional

Jun 9, 2018

Excellent place to Relax!

Excellent service and Ryokan! Staff were extremely attentive and helpful with our needs, would come back again!

Cheng, 1-night trip

10/10 Exceptional

Dec 27, 2017

ゼミ旅行

素泊まりで大部屋のプランだったのですが、部屋が予想を超える広さ、綺麗さで、露天風呂もホスピタリティも文句なしの最高のホテルでした。

hank, 1-night trip

4/10 Fair

May 4, 2017

No charm no restaurant no hotel life at all Very expensive for what it is! I didn't like this experience I don't recommend this place Far from everything and the building is ugly

10/10 Exceptional

Mar 13, 2017

Very pretty hotel

Very remote location. Peaceful and relaxing. Recommend a private spa bath.

Sansuirou

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