I had previously stayed a week ago at this hotel and had no issue. Yesterday when I checked in, the room wasn’t available. I had to wait, then the room that I was given wasn’t the one I booked. I showed up at the hotel a bit after 5pm and didn’t get my room til 7pm. The girl at the front desk was extremely nice and helpful. I believe the problem is that the hotel might had been understaffed for the day?! Idk. I did notice that the rooms weren’t ready when people were checking in, so that’s what makes me believe that they are understaffed. Again, the girl at the front was extremely helpful and nice, she communicated with me. I waited with my family until my room was ready. Even though I had this bad experience, I would stay here again. I normally choose this hotel because of their suites.